Ashford (Surrey) (AFS)
Ashford (Surrey) station, Station Approach, Ashford, Surrey, TW15 2QN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 13:25
- Opening Hours Saturday: 08:00 - 14:00
- Opening Hours Sunday: 08:55 - 16:25
Location
The ticket office is located on Platform 2.
Ticket Vending Machines are located near the station entrance and on platform 1.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:25 - 13:25
- Information Services Opening Times Saturday: 08:00 - 14:00
- Information Services Opening Times Sunday: 08:55 - 16:25
Staff Help Available
- Staff Help Available Monday to Friday: 06:30 - 10:30
- Staff Help Available Saturday to Sunday: No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Waiting rooms
Yes
The waiting room is only opening during ticket office opening hours.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:30 - 10:30
- Staff help available Saturday to Sunday: No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Yes
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Baby Changing
No
Waiting Rooms
Yes
The waiting room is only opening during ticket office opening hours.
Seating Area
Yes
Spaces
92 spaces
Accessible spaces
2 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £3.00
- Rate per day £6.00
- Rate on Saturday £3.00
- Rate on Sunday £3.00
- Rate per week £23.90
- Rate per month £84.70
- Rate per 3 months £254.10
- Rate per year £847.00
Notes
RingGo Code 2036.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.00.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.
Refreshment Facilities
Yes
Coffee Shop
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Bicycle Storage
Spaces
24 spaces
Type of Storage
Racks
Location
Car park
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Woodthorpe Road - London Transport bus stops
Information to plan your onward journey is available in a printable format here
