Brockenhurst (BCU)

Managed by South Western Railway 

 
Brockenhurst station
Station Approach
Brockenhurst
Hampshire
SO42 7TW
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Both Platforms. The waiting room on platforms 3/4 closes at 1600.

  • Trolleys

  • Refreshments

    Note

    Currently only a vending machine available. 

  • ATM machine

  • Toilets

    Toilets The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Brockenhurst

Stations made easy

Route planning around the station including maps and platforms

Show [BCU] route

 

Getting to and from the station

 

Bicycle parking

Lockers,Stands,Wheel Racks
Storage sheltered
Yes
Storage spaces
122
Storage CCTV
Yes
PlusBike (cycle hire)
Cyclexperience Bicycle Hire
www.newforestcyclehire.co.uk/
Brockenhurst Station
Brockenhurst
HAMPSHIRE
SO42 7TW
Car Park
Station Car Park
Note

Weekend tickets available after 1000 Fridays £8.30

Off Peak from 1000 Monday to Friday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
240  with 4 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£8.10
Off peak rate
£4.00
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£39.30
Monthly rate
£98.90
3 Monthly rate
£296.70
Annual rate
£1069.00

Bank Holiday £3.50 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30
Public Holidays 06:30 - 19:30
Location

Located near to both station entrances

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:45 - 23:00
Saturday 06:15 - 23:00
Sunday 07:00 - 23:00
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes

Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.

Customer Services
Please contact our Customer Service Centre on 0345 6000 650
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station forecourt, Lyndhurst side of level crossing by the 'Il Palios 2'restaurant.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes

Currently only a vending machine available. 

Toilets
Yes
Toilets Location
The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms location

Both Platforms. The waiting room on platforms 3/4 closes at 1600.

Waiting rooms opening hours
Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before with other Train Operators). Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can also use our Assisted Boarding Points service. More information here: here
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes
Staff help available opening times
Monday - Friday 05:45 - 23:00
Saturday 06:15 - 23:00
Sunday 07:00 - 23:00

Staff help available until 22:30 daily

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step-free category B1 station. Lifts to all platforms. From car park (down side), only steps to footbridge, but alternative step-free route via level crossing (full barrier)
Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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