Brockenhurst (BCU)

Managed by South Western Railway 

 
Brockenhurst station
Station Approach
Brockenhurst
Hampshire
SO42 7TW
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

  • Trolleys

  • Refreshments

    Note

    Currently only a vending machine available. 

  • ATM machine

  • Toilets

    Toilets

    The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Brockenhurst

Stations made easy

Route planning around the station including maps and platforms

Show [BCU] route

 

Getting to and from the station

 

Bicycle parking

Stands,Wheel Racks
Storage sheltered
Yes
Storage spaces
122
Storage CCTV
Yes
PlusBike (cycle hire)
Cyclexperience Bicycle Hire
www.newforestcyclehire.co.uk/
Brockenhurst Station
Brockenhurst
HAMPSHIRE
SO42 7TW
Car Park
Station Car Park
Note

Weekend tickets available after 1000 Fridays £8.30

Off Peak from 1000 Monday to Friday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
240  with 4 accessible spaces available
Accessible car park equipment
 
Free of charge
No
Daily rate
£8.10
Off peak rate
£4.00
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£39.30
Monthly rate
£98.90
3 Monthly rate
£296.70
Annual rate
£1069.00

Bank Holiday £3.50 

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

 Yes

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30
Location

Located near to both station entrances

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Friday 05:45 - 22:00
Saturday 06:15 - 22:00
Sunday 07:00 - 22:00
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.

Please click here for details on lost property and how to register a lost item.
Customer Services
Please contact our Customer Service Centre on 0345 6000 650
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station forecourt, ticket office entrance.

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes
Refreshment facilities
Yes

Currently only a vending machine available. 

Toilets
Yes
Toilets Location

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

Accessible toilets are located on Platform 1+2. 

Waiting Rooms
Yes
Waiting rooms location

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Waiting rooms opening hours
Monday - Sunday 06:00 - 21:00

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes

Staff help available until 22:00 daily

Staff help available opening times
Monday - Friday 05:45 - 22:00
Saturday 06:15 - 22:00
Sunday 07:30 - 22:00

Staff help available until 2200 daily

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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