Last updated:Today at 08:45
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 07:14
Train companies affected:South Western Railway
Brockenhurst station, Station Approach, Brockenhurst, Hampshire, SO42 7TW
The ticket office at Brockenhurst will be closing at 1300 from Monday 4 to Saturday 9 December 2023.
The ticket office is located by the main entrance.
Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Staff help available until 22:00 daily
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Accessible toilets are located on Platform 1+2.
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Yes
No
No
No
6 spaces
No
Staff help available until 22:00 daily
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Yes
Accessible toilets are located on Platform 1+2.
Yes
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Yes
236 spaces
6 spaces
No
No
Yes
Parking charges apply
RingGo Code 2016.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.30.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.
Yes
Vending machines
No
Yes
122 spaces
Stands & Racks
Yes
Yes
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
Station forecourt, ticket office entrance.
Yes
Information to plan your onward journey is available in a printable format here
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW