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Brockenhurst (BCU)

Brockenhurst station, Station Approach, Brockenhurst, Hampshire, SO42 7TW

The ticket office at Brockenhurst will close at 1300 from Monday 15 to Saturday 20 July 2024.

The ticket office will be closed on Sunday 21 July. It will be closing at 1245 from Monday 22 to Friday 26 July and at 1310 on Saturday 27 July 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 19:30
  • Opening Hours Saturday: 06:30 - 19:30
  • Opening Hours Sunday: 08:35 - 18:30
Location

The ticket office is located by the main entrance.

Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information

  • Departure Screens
  • Arrival Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:45 - 22:00
  • Information Services Opening Times Saturday: 06:15 - 22:00
  • Information Services Opening Times Sunday: 07:30 - 22:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:45 - 22:00
  • Staff Help Available Saturday: 06:15 - 22:00
  • Staff Help Available Sunday: 07:30 - 22:00

Staff help available until 22:00 daily

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilets are located on Platform 1+2.

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 21:00
  • Waiting rooms Saturday: 06:15 - 21:00
  • Waiting rooms Sunday: 07:30 - 21:00

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

6 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:45 - 22:00
  • Staff help available Saturday: 06:15 - 22:00
  • Staff help available Sunday: 07:30 - 22:00

Staff help available until 22:00 daily

Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible Toilets

Yes

Accessible toilets are located on Platform 1+2.

Baby Changing

Yes

Baby changing facilities in accessible toilet.

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 21:00
  • Waiting Rooms Saturday: 06:15 - 21:00
  • Waiting Rooms Sunday: 07:30 - 21:00

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Seating Area

Yes

Spaces

236 spaces

Accessible spaces

6 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.40
  • Off-peak rate £4.30
  • Rate per day £8.60
  • Rate on Saturday £4.30
  • Rate on Sunday £4.30
  • Rate per week £34.30
  • Rate per month £121.10
  • Rate per 3 months £363.30
  • Rate per year £1211.00

Notes

RingGo Code 2016.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £4.30.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.

Refreshment Facilities

Yes

Vending machines

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Spaces

122 spaces

Type of Storage

Stands & Racks

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW

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