Last updated:Today at 08:45
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 07:14
Train companies affected:South Western Railway
Brockenhurst (BCU)
Brockenhurst station, Station Approach, Brockenhurst, Hampshire, SO42 7TW
The ticket office at Brockenhurst will be closing at 1300 from Monday 4 to Saturday 9 December 2023.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 19:30
- Opening Hours Saturday: 06:30 - 19:30
- Opening Hours Sunday: 08:35 - 18:30
Location
The ticket office is located by the main entrance.
Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Arrival Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 22:00
- Information Services Opening Times Saturday: 06:15 - 22:00
- Information Services Opening Times Sunday: 07:30 - 22:00
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 22:00
- Staff Help Available Saturday: 06:15 - 22:00
- Staff Help Available Sunday: 07:30 - 22:00
Staff help available until 22:00 daily
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilets are located on Platform 1+2.
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 21:00
- Waiting rooms Saturday: 06:15 - 21:00
- Waiting rooms Sunday: 07:30 - 21:00
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
6 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 22:00
- Staff help available Saturday: 06:15 - 22:00
- Staff help available Sunday: 07:30 - 22:00
Staff help available until 22:00 daily
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible Toilets
Yes
Accessible toilets are located on Platform 1+2.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 21:00
- Waiting Rooms Saturday: 06:15 - 21:00
- Waiting Rooms Sunday: 07:30 - 21:00
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Seating Area
Yes
Spaces
236 spaces
Accessible spaces
6 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.40
- Off-peak rate £4.30
- Rate per day £8.60
- Rate on Saturday £4.30
- Rate on Sunday £4.30
- Rate per week £34.30
- Rate per month £121.10
- Rate per 3 months £363.30
- Rate per year £1211.00
Notes
RingGo Code 2016.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.30.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.
Refreshment Facilities
Yes
Vending machines
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
122 spaces
Type of Storage
Stands & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
More Information
Transport Links
Station forecourt, ticket office entrance.
Yes
Information to plan your onward journey is available in a printable format here
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
