Last updated:Today at 02:36
Train companies affected:CrossCountry, Great Northern, Greater Anglia, Thameslink
Last updated:Yesterday at 23:19
Train companies affected:National Rail
Brentford station, Station Approach, Brentford, Greater London, TW8 8DT
The ticket office is located on Platform 2.
A Ticket Vending Machine with a video help link is located on platform 1 (London direction).
Zone 4
Yes
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
No
Yes
No
Yes
Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Unavailable
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brentford.
Yes
There are Help Points
Announcements are only made visually
Induction loops are only in Help Points
This station has step-free access to all platforms / the platform.
Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m).
Unavailable
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Available
Available
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Unavailable
No waiting room but seating available on the platform.
Unavailable
Unavailable
There are tactile warnings on all platforms
Unavailable
Unavailable
1 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Unavailable
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
There are Help Points
Available
The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Available
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Unavailable
Unavailable
No waiting room but seating available on the platform.
Unavailable
There is sheltered waiting
18 spaces
1 space
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Unavailable
Parking charges apply
RingGo Code 2038.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.60.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £7.80.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Unavailable
No
Available
Find WiFi Hotspots around Brentford station
66 spaces
Racks
Platform 1 and car park
Yes
Yes
There are no cycle hire facilities at this station
To Hounslow: Boston Manor Road (A3002) Bus Stop SK
To Kew Bridge: Boston Manor Road (A3002) Bus Stop SM
Information to plan your onward journey is available in a printable format here