Brentford (BFD)
Brentford station, Station Approach, Brentford, Greater London, TW8 8DT
The ticket office at Brentford will be closed on Monday 27 November, Tuesday 28 November and Friday 1 December 2023.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 10:30
- Opening Hours Saturday: No
- Opening Hours Sunday: No
Location
The ticket office is located on Platform 2.
Ticket Vending Machines are located on platform 1 (London direction).
London Fare Zone
Zone 4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:30 - 10:30
- Information Services Opening Times Saturday: No
- Information Services Opening Times Sunday: No
Staff Help Available
No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brentford.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m).
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Waiting rooms
No
No waiting room but seating available on the platform.
Seating area
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Baby Changing
No
Waiting Rooms
No
No waiting room but seating available on the platform.
Seating Area
No
Spaces
18 spaces
Accessible spaces
1 space
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £2.60
- Rate per day £5.20
- Rate on Saturday £2.60
- Rate on Sunday £2.60
- Rate per week £20.70
- Rate per month £73.50
- Rate per 3 months £220.50
- Rate per year £735.00
Notes
RingGo Code 2038.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.60.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £7.80.
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Find WiFi Hotspots around Brentford station
Bicycle Storage
Spaces
66 spaces
Type of Storage
Racks
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Hounslow: Boston Manor Road (A3002) Bus Stop SK
To Kew Bridge: Boston Manor Road (A3002) Bus Stop SM
Information to plan your onward journey is available in a printable format here
