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Last updated:Today at 14:46
Train companies affected:London Overground
Last updated:Today at 14:30
Train companies affected:South Western Railway
Last updated:2 days ago
Train companies affected:National Rail

Brentford (BFD)

Brentford station, Station Approach, Brentford, Greater London, TW8 8DT

The ticket office at Brentford will be closed on Monday 27 November, Tuesday 28 November and Friday 1 December 2023.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 10:30
  • Opening Hours Saturday: No
  • Opening Hours Sunday: No
Location

The ticket office is located on Platform 2.

Ticket Vending Machines are located on platform 1 (London direction).

London Fare Zone

Zone 4

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:30 - 10:30
  • Information Services Opening Times Saturday: No
  • Information Services Opening Times Sunday: No

Staff Help Available

No

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brentford.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m).

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.

Waiting rooms

No

No waiting room but seating available on the platform.

Seating area

No

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

Yes

The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.

Baby Changing

No

Waiting Rooms

No

No waiting room but seating available on the platform.

Seating Area

No

Spaces

18 spaces

Accessible spaces

1 space

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £2.60
  • Rate per day £5.20
  • Rate on Saturday £2.60
  • Rate on Sunday £2.60
  • Rate per week £20.70
  • Rate per month £73.50
  • Rate per 3 months £220.50
  • Rate per year £735.00

Notes

RingGo Code 2038.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £2.60.

Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £7.80.

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

Yes

Find WiFi Hotspots around Brentford station

Bicycle Storage

Spaces

66 spaces

Type of Storage

Racks

Location

Platform 1 and car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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