Brentford (BFD)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities No waiting room but seating available on the platform.
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Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
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Shops
Brentford
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Platform 1 and car park
- Storage spaces
- 66
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Phone number
- 0345 6000 650
- Note
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Off Peak from 1600 Monday to Friday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 18 with 3 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £4.70
- Off peak rate
- £2.00
- Saturday rate
- £0.00
- Sunday rate
- £0.00
- Weekly rate
- £23.50
- Monthly rate
- £61.90
- 3 Monthly rate
- £185.70
- Annual rate
- £630.00
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Bank Holiday FREE
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:30 - 10:30
Saturday Closed
Sunday Closed
- Location
-
On platform 1(London direction)
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 06:30 - 10:30
Saturday Closed
Sunday Closed
- Customer help points
- Yes
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Customer Help points are located on every platform
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brentford.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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To Hounslow: Boston Manor Road (A3002) Bus Stop SK
To Kew Bridge: Boston Manor Road (A3002) Bus Stop SM
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Brentford station
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
No waiting room but seating available on the platform.
- Waiting rooms opening hours
-
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
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Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m)
- Wheelchairs available
- No
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