Bury St Edmunds (BSE)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee shop on platform 2,
vending machine
-
ATM machine
ATM machine -
Toilets
Toilets The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Barbers
Bury St Edmunds
Getting to and from the station

Bicycle parking
Compound,Lockers,Stands
- Storage sheltered
- Yes
- Storage location
-
At station entrance and on both platforms
- Storage spaces
- 24
- Storage CCTV
- Yes
- Car Park
Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 101 with 5 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £4.20
- Hourly rate
- £1.00
- Weekly rate
- £16.00
- CCTV Coverage
- No
- Onward travel information
-
Bury St Edmunds is a PlusBus location click here to see the PlusBus map
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 05:45 - 18:15
Saturday 06:50 - 17:30
Sunday 08:15 - 16:00
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at either ticket office or self-service ticket machine
- Smartcards validators
No
Staffing and general services
- Information available from staff
Yes - from help point,Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
Yes
-
Help points available on the concourse, and on platforms 1 and 2.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop at the Bus stop on station forecourt
Facilities
- ATM Machine
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Post box
Yes
- Public Wi-Fi
Yes
- Find WiFi Hotspots around Bury St Edmunds station
- Refreshment facilities
Yes
-
Coffee shop on platform 2,
vending machine
- Shops
Yes
- Type of shops available
-
Barbers
- Toilets
Yes
- Toilets Location
- The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only
- Accessible toilets
- Yes
- Baby changing facilities
No
- National key toilets
- Yes
- Waiting Rooms
Yes
- Waiting rooms opening hours
-
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
- Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended
- Staff help available opening times
-
Monday - Friday 05:00 - 19:30
Saturday 05:00 - 19:30
Sunday 07:30 - 16:15
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
No
- Nearest station with more facilities CRS Code
- Ipswich; Cambridge; Ely;