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Bury St Edmunds (BSE)

Bury St Edmunds station, Station Hill, Bury St Edmunds, Suffolk, IP32 6AD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available

  • Yes - from help point
  • Yes - from information point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:00 - 19:30
  • Information Services Opening Times,Saturday: 05:00 - 19:30
  • Information Services Opening Times,Sunday: 07:30 - 16:15

Help points at this station are available for customers to use 24/7

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:45 - 19:15
  • Staff Help Available,Sunday: 08:00 - 16:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

  • By using one of the Help Points at this station

Customer Help Points

Yes

Help points available on the concourse, and on platforms 1 and 2.

Customer Services Notes

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step-free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.

Ticket barriers and gates

Available

Bury St Edmunds station has Secure Station Acreditation

Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Friday: 05:45 - 18:15
  • Waiting rooms,Saturday: 06:50 - 17:30
  • Waiting rooms,Sunday: 08:15 - 15:00

The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are at least 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are seating and/or waiting facilities at this drop-off and/or pick-up point

Waiting facility type

There is uncovered seating/waiting

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Minimum seating provision

This drop-off and/pick-up point has bench seating with backrests but without armrests

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:45 - 19:15
  • Staff help available,Sunday: 08:00 - 16:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

  • By using one of the Help Points at this station

Customer Help Points

Yes

Help points available on the concourse, and on platforms 1 and 2.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station
Help Point location

Help Points are only available in limited locations

Toilets

Available

The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 05:45 - 18:15
  • Waiting Rooms,Saturday: 06:50 - 17:30
  • Waiting Rooms,Sunday: 08:15 - 15:00

The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

98 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Rate per day £4.60
  • Rate per week £17.75
  • Rate per year £785.00

Refreshment Facilities

Available

Coffeelink

Self-service vending machine providing cold drinks and snacks

Public Telephones

Yes

Post Boxes

Available

Bicycle Storage

Spaces

24 spaces

Type of Storage

Compounds, Lockers & Stands

Location

There are a total of 24 cycle stands at the station entrance and on both platforms. There is also a Cycle Hub at the recently created northern entrance to the station, providing 52 cycle spaces on a first come, first served basis. As part of the Cycle Hub, there is also a special access-controlled space for 16 cycles, offering additional security. Access to the access-controlled area will be via a SMART Card, which can be purchased for £25 per year here.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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