Last updated:Today at 12:31
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 11:54
Train companies affected:South Western Railway
Bury St Edmunds (BSE)
Bury St Edmunds station, Station Hill, Bury St Edmunds, Suffolk, IP32 6AD
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 19:30
- Information Services Opening Times Saturday: 05:00 - 19:30
- Information Services Opening Times Sunday: 07:30 - 16:15
Help points at this station are available for customers to use 24/7
Staff Help Available
- Staff Help Available Monday to Saturday: 05:45 - 19:15
- Staff Help Available Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the Help Points at this station
Customer Help Points
Yes
Help points available on the concourse, and on platforms 1 and 2.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.
Ticket barriers and gates
Yes
Bury St Edmunds station has Secure Station Acreditation
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:45 - 18:15
- Waiting rooms Saturday: 06:50 - 17:30
- Waiting rooms Sunday: 08:15 - 15:00
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:45 - 19:15
- Staff help available Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points available on the concourse, and on platforms 1 and 2.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:45 - 18:15
- Waiting Rooms Saturday: 06:50 - 17:30
- Waiting Rooms Sunday: 08:15 - 15:00
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
101 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £4.20
- Rate per week £16.00
ATM
Yes
Refreshment Facilities
Yes
Coffeelink
Self-service vending machine providing cold drinks and snacks
Bicycle Storage
Spaces
24 spaces
Type of Storage
Compounds, Lockers & Stands
Location
At station entrance and on both platforms
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.
Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map
