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Basildon (BSO)

Basildon station, Station Way, Basildon, Essex, SS16 5XY

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:15 - 21:00
  • Opening Hours,Saturday: 05:15 - 21:45
  • Opening Hours,Sunday: 06:45 - 20:45
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:15 - 21:00
  • Information Services Opening Times,Saturday: 05:15 - 21:45
  • Information Services Opening Times,Sunday: 06:15 - 20:45

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:00 - 21:00

Customer Help Points

Yes

Help points are located on each platform.

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday 09:00 - 16:00

Sunday 09:00 - 16:00

Christmas Day and Boxing Day: CLOSED

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 08:00 - 20:00
  • Lost Property,Saturday to Sunday: 09:00 - 16:00
  • Lost Property,Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free access is available to both platforms via lifts

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Located in booking hall. This can be accessed using a radar key.

Waiting rooms

Available

Closed until further notice

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Operated by local companies. Pre-booking advised.

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:00 - 21:00
Customer Help Points

Yes

Help points are located on each platform.

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

Accessible Toilets

Available

Located in booking hall. This can be accessed using a radar key.

Baby Changing

Available

Waiting Rooms

Available

Closed until further notice

Seating Area

Available

ATM

Available

Adjacent to main entrance

Refreshment Facilities

Available

Drinks available at Station News.

Shops

Available

"Station News" in the Booking Hall

Public Telephones

Yes

Public Wi-Fi

Available

Post Boxes

Available

Bicycle Storage

Spaces

36 spaces

Council owned and maintained racks

Type of Storage

Stands

Location

Outside front of station towards Bus station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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