Basildon (BSO)
Managed by c2c
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Drinks available at Station News.
-
ATM machine
ATM machine Adjacent to main entrance -
Toilets
Toilets The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. -
Pay phone
Pay phone Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops "Station News" in the Booking Hall
Basildon
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Outside front of station towards Bus station
- Storage spaces
- 36
-
Council owned and maintained racks
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
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Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
- Accessible taxis
-
Operated by local companies. Pre-booking advised.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:15 - 21:00
Saturday 05:15 - 21:45
Sunday 06:45 - 20:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
-
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 21:30
Sunday 06:15 - 22:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Help points are located on each platform.
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
Closed Christmas Day and Boxing Day
- c2c Lost Property
- 03457 44 44 22
- Customer Services
-
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
Facilities
- ATM Machine
- Yes
- Adjacent to main entrance
- Pay phones
- Yes
- Pay phones type
- Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Drinks available at Station News.
- Shops
- Yes
- Type of shops available
-
"Station News" in the Booking Hall
- Toilets
- Yes
- Toilets Location
- The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Located in booking hall. This can be accessed using a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:00 - 21:00
Closed Christmas Day and Boxing Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step free access is available to both platforms via lifts
- Wheelchairs available
- No
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