Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Basildon (BSO)
Basildon station, Station Way, Basildon, Essex, SS16 5XY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 21:00
- Opening Hours Saturday: 05:15 - 21:45
- Opening Hours Sunday: 06:45 - 20:45
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 22:00
- Information Services Opening Times Saturday: 05:15 - 21:30
- Information Services Opening Times Sunday: 06:15 - 22:00
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 21:00
Customer Help Points
Yes
Help points are located on each platform.
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access is available to both platforms via lifts
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Located in booking hall. This can be accessed using a radar key.
Waiting rooms
Yes
Closed until further notice
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Operated by local companies. Pre-booking advised.
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 21:00
Customer Help Points and Meeting Point
Yes
Help points are located on each platform.
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Located in booking hall. This can be accessed using a radar key.
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice
Seating Area
Yes
ATM
Yes
Adjacent to main entrance
Refreshment Facilities
Yes
Drinks available at Station News.
Shops
Yes
"Station News" in the Booking Hall
Bicycle Storage
Spaces
36 spaces
Council owned and maintained racks
Type of Storage
Stands
Location
Outside front of station towards Bus station
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
Information to plan your onward journey is available in a printable format here
