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Last updated:Today at 17:58
Train companies affected:National Rail

Basildon (BSO)

Basildon station, Station Way, Basildon, Essex, SS16 5XY

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:15 - 21:00
  • Opening Hours Saturday: 05:15 - 21:45
  • Opening Hours Sunday: 06:45 - 20:45
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 22:00
  • Information Services Opening Times Saturday: 05:15 - 21:30
  • Information Services Opening Times Sunday: 06:15 - 22:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 21:00

Customer Help Points

Yes

Help points are located on each platform.

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday 09:00 - 16:00

Sunday 09:00 - 16:00

Christmas Day and Boxing Day: CLOSED

0345 744 4422 (option 3, followed by option 3)

[email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free access is available to both platforms via lifts

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Located in booking hall. This can be accessed using a radar key.

Waiting rooms

Yes

Closed until further notice

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Operated by local companies. Pre-booking advised.

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 21:00
Customer Help Points and Meeting Point

Yes

Help points are located on each platform.

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

Accessible Toilets

Yes

Located in booking hall. This can be accessed using a radar key.

Baby Changing

Yes

Waiting Rooms

Yes

Closed until further notice

Seating Area

Yes

ATM

Yes

Adjacent to main entrance

Refreshment Facilities

Yes

Drinks available at Station News.

Shops

Yes

"Station News" in the Booking Hall

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

36 spaces

Council owned and maintained racks

Type of Storage

Stands

Location

Outside front of station towards Bus station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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