Braintree (BTR)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
-
Toilets
Toilets Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Braintree
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- Within station, forecourt and car park
- Storage spaces
- 52
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 26 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £5.00
- Off peak rate
- £5.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £20.00
- Monthly rate
- £78.00
- 3 Monthly rate
- £223.00
- Annual rate
- £780.00
- CCTV Coverage
- Yes
- Onward travel information
-
Braintree is a PlusBus location click here to see the PlusBus map.
http://www.plusbus.info/braintree
There are regular express bus services from outside the station to Stansted Airport
- Taxi
-
Taxi rank outside station entrance
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Airport
-
There are regular express bus services from outside the station direct to Stansted Airport Terminal
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 15:00
Saturday 05:45 - 13:05
Sunday 07:45 - 15:30
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:45 - 19:10
Saturday 05:45 - 13:05
Sunday 07:45 - 15:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help point available on platform 1.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop at bus stop in the turning circle
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Braintree station
- Refreshment facilities
- Yes
- Coffee shop
- Toilets
- Yes
- Toilets Location
- Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham (8 miles). Booking is recommended
- Staff help available opening times
-
Monday - Friday 05:45 - 19:10
Saturday 05:45 - 13:05
Sunday 07:45 - 15:30
Ticket office: Monday - Friday 06:15 - 15:00, Saturday 05:45 - 13:05, Sunday 07:45 - 15:30 Mobile Assistance team pre-booked: 12:00 to 19:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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