Last updated:Today at 10:00
Train companies affected:South Western Railway
Braintree (BTR)
Braintree station, Station Approach, Braintree, Essex, CM7 3QL
August 2023: The waiting room at this station is temporarily closed while refurbishment works take place.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 15:00
- Opening Hours Saturday: 05:45 - 13:05
- Opening Hours Sunday: 07:45 - 15:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 15:00
- Information Services Opening Times Saturday: 05:45 - 13:05
- Information Services Opening Times Sunday: 07:45 - 15:30
Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 06:15 - 19:00
- Staff Help Available Saturday: 05:45 - 13:05
- Staff Help Available Sunday: 07:45 - 15:30
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building
Customer Services Notes
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to the single platform for trains towards Witham and London.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:30 - 18:30
- Waiting rooms Saturday: 05:30 - 12:30
- Waiting rooms Sunday: 08:00 - 15:00
The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:15 - 19:00
- Staff help available Saturday: 05:45 - 13:05
- Staff help available Sunday: 07:45 - 15:30
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:30 - 18:30
- Waiting Rooms Saturday: 05:30 - 12:30
- Waiting Rooms Sunday: 08:00 - 15:00
The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
26 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £5.00
- Rate on Saturday £5.00
- Rate on Sunday £5.00
- Rate per week £20.00
- Rate per month £78.00
- Rate per 3 months £223.00
- Rate per year £780.00
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
84 spaces
Type of Storage
Racks
Location
There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.
Taxi rank outside station entrance
Braintree is a PlusBus location click here to see the PlusBus map.
http://www.plusbus.info/braintree
There are regular express bus services from outside the station to Stansted Airport
There are regular express bus services from outside the station direct to Stansted Airport Terminal
