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Braintree (BTR)

Braintree station, Station Approach, Braintree, Essex, CM7 3QL

August 2023: The waiting room at this station is temporarily closed while refurbishment works take place.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 15:00
  • Opening Hours Saturday: 05:45 - 13:05
  • Opening Hours Sunday: 07:45 - 15:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:15 - 15:00
  • Information Services Opening Times Saturday: 05:45 - 13:05
  • Information Services Opening Times Sunday: 07:45 - 15:30

Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:15 - 19:00
  • Staff Help Available Saturday: 05:45 - 13:05
  • Staff Help Available Sunday: 07:45 - 15:30

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building

Customer Services Notes

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to the single platform for trains towards Witham and London.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:30 - 18:30
  • Waiting rooms Saturday: 05:30 - 12:30
  • Waiting rooms Sunday: 08:00 - 15:00

The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:15 - 19:00
  • Staff help available Saturday: 05:45 - 13:05
  • Staff help available Sunday: 07:45 - 15:30

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:30 - 18:30
  • Waiting Rooms Saturday: 05:30 - 12:30
  • Waiting Rooms Sunday: 08:00 - 15:00

The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

26 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £5.00
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £20.00
  • Rate per month £78.00
  • Rate per 3 months £223.00
  • Rate per year £780.00

Refreshment Facilities

No

Bicycle Storage

Spaces

84 spaces

Type of Storage

Racks

Location

There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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