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Last updated:Today at 09:09
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 08:59
Train companies affected:Greater Anglia, Stansted Express

Chelmsford (CHM)

Chelmsford station, Duke Street, Chelmsford, Essex, CM1 1HT

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: Greater Anglia

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:50 - 22:00
  • Opening Hours,Saturday: 05:50 - 22:00
  • Opening Hours,Sunday: 07:00 - 23:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available

  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 04:45 - 01:30
  • Information Services Opening Times,Saturday: 04:45 - 01:30
  • Information Services Opening Times,Sunday: 06:00 - 01:30

Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above.

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

Yes

Assistance meeting point is the customer information office on the relevant platform.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Ticket barriers and gates

Available

Chelmsford station has Secure Station Acreditation

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Friday: 05:00 - 23:00
  • Waiting rooms,Saturday: 05:00 - 23:00
  • Waiting rooms,Sunday: 06:00 - 23:00

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Chelmsford Car Park 1

5 spaces

Chelmsford Car Park 2

0 spaces

Accessible car park equipment

Chelmsford Car Park 1

Chelmsford Car Park 2

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

Yes

Assistance meeting point is the customer information office on the relevant platform.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 05:00 - 23:00
  • Waiting Rooms,Saturday: 05:00 - 23:00
  • Waiting Rooms,Sunday: 06:00 - 23:00

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Seating Area

Available

Station Car Park

Operator

National Car Parks Ltd

Car Parking Availability
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available
Spaces

137 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £6.50
  • Rate per day £8.70
  • Rate on Saturday £6.55
  • Rate on Sunday £6.55
  • Rate per week £42.00
  • Rate per month £190.00
  • Rate per 3 months £535.00
  • Rate per year £1870.00
Notes

£13.05 Weekend fare (from 1000 Friday - 0400 Monday)

£61.00 Flexi ticket

Premium Bay

Operator

National Car Parks Ltd

Car Parking Availability
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available
Spaces

7 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per year £2048.00

ATM

Available

Refreshment Facilities

Available

Coffee Link

Coffee Station

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

Shops

Available

  • WHSmith

  • Photo-Me digital passport photos

Public Telephones

No

Public Wi-Fi

Available

Bicycle Storage

Spaces

960 spaces

Type of Storage

Compounds & Stands

Location

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

More Information

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