Chelmsford (CHM)
Chelmsford station, Duke Street, Chelmsford, Essex, CM1 1HT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:50 - 22:00
- Opening Hours Saturday: 05:50 - 22:00
- Opening Hours Sunday: 07:00 - 23:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:45 - 01:30
- Information Services Opening Times Saturday: 04:45 - 01:30
- Information Services Opening Times Sunday: 06:00 - 01:30
Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above.
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
Customer Help Points
Yes
Assistance meeting point is the customer information office on the relevant platform.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on the relevant platform.
Ticket barriers and gates
Yes
Chelmsford station has Secure Station Acreditation
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:00 - 23:00
- Waiting rooms Saturday: 05:00 - 23:00
- Waiting rooms Sunday: 06:00 - 23:00
The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Chelmsford Car Park 1
5 spaces
Chelmsford Car Park 2
0 spaces
Accessible car park equipment
Chelmsford Car Park 1
Chelmsford Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
Customer Help Points and Meeting Point
Yes
Assistance meeting point is the customer information office on the relevant platform.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:00 - 23:00
- Waiting Rooms Saturday: 05:00 - 23:00
- Waiting Rooms Sunday: 06:00 - 23:00
The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
137 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £6.00
- Rate per day £8.00
- Rate on Saturday £6.00
- Rate on Sunday £6.00
- Rate per week £39.00
- Rate per month £172.00
- Rate per 3 months £491.00
- Rate per year £1719.00
Notes
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£56.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
7 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £2048.00
ATM
Yes
Refreshment Facilities
Yes
Ume Garden's Sushi & Bento
Self-service vending machines providing cold drinks and snacks
Free water refill point located inside the the ticket barriers on the station concourse
Shops
Yes
WHSmith
Photo-Me digital passport photos
Pay Phones
No
Bicycle Storage
Spaces
960 spaces
Type of Storage
Compounds & Stands
Location
There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
There is a taxi rank outside the station.
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
