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Chelmsford (CHM)

Chelmsford station, Duke Street, Chelmsford, Essex, CM1 1HT

Work is taking place to upgrade the lifts at Chelmsford station. Each lift will be taken out of service one after the other. The lift on platform 2 will be out of use until the end of March 2024. Platform 2 is for services towards Braintree, Sudbury, Clacton-on-Sea, Colchester, Ipswich, and Norwich. For more details visit greateranglia.co.uk/chelmsfordlifts

February 2024: The waiting room on Platform 1 (for trains towards London) is currently closed while an electrical fault is resolved.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:50 - 22:00
  • Opening Hours Saturday: 05:50 - 22:00
  • Opening Hours Sunday: 07:00 - 23:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:45 - 01:30
  • Information Services Opening Times Saturday: 04:45 - 01:30
  • Information Services Opening Times Sunday: 06:00 - 01:30

Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

No

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Ticket barriers and gates

Yes

Chelmsford station has Secure Station Acreditation

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:00 - 23:00
  • Waiting rooms Saturday: 05:00 - 23:00
  • Waiting rooms Sunday: 06:00 - 23:00

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Chelmsford Car Park 1

3 spaces

Chelmsford Car Park 2

0 spaces

Accessible car park equipment

Chelmsford Car Park 1

Chelmsford Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:00 - 23:00
  • Waiting Rooms Saturday: 05:00 - 23:00
  • Waiting Rooms Sunday: 06:00 - 23:00

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

122 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £7.00
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £37.00
  • Rate per month £164.00
  • Rate per 3 months £468.00
  • Rate per year £1638.00

Premium Bay

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

15 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per year £1950.00

ATM

Yes

Refreshment Facilities

Yes

Coffee Link

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

Bicycle Storage

Spaces

960 spaces

Type of Storage

Compounds & Stands

Location

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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