Last updated:Today at 16:43
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 16:40
Train companies affected:Avanti West Coast, London Northwestern Railway
Derby (DBY)
Derby station, Railway Terrace, Derby, Derbyshire, DE1 2RU
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 21:00
- Opening Hours,Saturday: 06:00 - 21:00
- Opening Hours,Sunday: 07:00 - 21:00
Location
On the station concourse
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
You can load tickets onto your smartcard at this station.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Passenger Assistance meeting point is at the ticket gates.
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.
This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 04:55 - 22:45
- Waiting rooms,Saturday: 04:55 - 22:45
- Waiting rooms,Sunday: 06:20 - 23:00
The waiting room on platform 1 will be closed for refurbishment from 30th June 2025 for 4 weeks.
There are alternative waiting areas on all other platforms. You may need to speak to a member of staff to gain access through the barriers to alternative waiting rooms.
There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
25 spaces
Accessible car park equipment
Yes
There is step free access from the car parks to the station.
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Passenger Assistance meeting point is at the ticket gates.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:
Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 04:55 - 22:45
- Waiting Rooms,Saturday: 04:55 - 22:45
- Waiting Rooms,Sunday: 06:20 - 23:00
The waiting room on platform 1 will be closed for refurbishment from 30th June 2025 for 4 weeks.
There are alternative waiting areas on all other platforms. You may need to speak to a member of staff to gain access through the barriers to alternative waiting rooms.
There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
East Midlands Railway
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
568 spaces
Accessible spaces
25 spaces
Accessible car park equipment
Yes
There is step free access from the car parks to the station.
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £7.50
- Rate per day £15.00
- Rate on Saturday £7.50
- Rate on Sunday £7.50
- Rate per week £45.00
- Rate per month £150.00
- Rate per 3 months £405.00
- Rate per year £1500.00
ATM
Available
Refreshment Facilities
Available
Shops
Available
Public Telephones
No
Public Wi-Fi
Available
Yes
Post Boxes
Available
Bicycle Storage
Spaces
204 spaces
Type of Storage
Racks
Location
Located in North Car Park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
From the rear of the station, at the Pride Park exit
On station forecourt
Information to plan your onward journey is available in a printable format here
KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk
