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Derby (DBY)

Derby station, Railway Terrace, Derby, Derbyshire, DE1 2RU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 04:55 - 22:45
  • Opening Hours Saturday: 04:55 - 22:45
  • Opening Hours Sunday: 06:20 - 23:00
Location

On the station concourse

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

You can load tickets onto your smartcard at this station.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Passenger Assistance meeting point is at the ticket gates.

Customer Help Points

Yes

Customer Information Desk

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 04:55 - 22:45
  • Waiting rooms Saturday: 04:55 - 22:45
  • Waiting rooms Sunday: 06:20 - 23:00

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

25 spaces

Accessible car park equipment

Yes

There is step free access from the car parks to the station.

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes

Passenger Assistance meeting point is at the ticket gates.

Customer Help Points and Meeting Point

Yes

Customer Information Desk

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:

Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 04:55 - 22:45
  • Waiting Rooms Saturday: 04:55 - 22:45
  • Waiting Rooms Sunday: 06:20 - 23:00

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Seating Area

Yes

Operator

East Midlands Railway

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

568 spaces

Accessible spaces

25 spaces

Accessible car park equipment

Yes

There is step free access from the car parks to the station.

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £7.50
  • Rate per day £15.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £45.00
  • Rate per month £150.00
  • Rate per 3 months £405.00
  • Rate per year £1500.00

Notes

Derby Zone 3, car parking is available

Daily - £13.50, Off Peak - £7.50

Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

No

Post Boxes

Yes

Bicycle Storage

Spaces

204 spaces

Type of Storage

Racks

Location

Located in North Car Park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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