Last updated:Today at 22:39
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Derby (DBY)
Derby station, Railway Terrace, Derby, Derbyshire, DE1 2RU
The lifts are out of order between platform 2/3 and Over bridge at Derby station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 04:55 - 22:45
- Opening Hours Saturday: 04:55 - 22:45
- Opening Hours Sunday: 06:20 - 23:00
Location
On the station concourse
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
You can load tickets onto your smartcard at this station.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Passenger Assistance meeting point is at the ticket gates.
Customer Help Points
Yes
Customer Information Desk
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.
This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 04:55 - 22:45
- Waiting rooms Saturday: 04:55 - 22:45
- Waiting rooms Sunday: 06:20 - 23:00
There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
25 spaces
Accessible car park equipment
Yes
There is step free access from the car parks to the station.
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Passenger Assistance meeting point is at the ticket gates.
Customer Help Points and Meeting Point
Yes
Customer Information Desk
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:
Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 04:55 - 22:45
- Waiting Rooms Saturday: 04:55 - 22:45
- Waiting Rooms Sunday: 06:20 - 23:00
There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.
Seating Area
Yes
Operator
East Midlands Railway
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
568 spaces
Accessible spaces
25 spaces
Accessible car park equipment
Yes
There is step free access from the car parks to the station.
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £14.50
- Rate on Saturday £6.00
- Rate on Sunday £6.00
- Rate per week £44.00
- Rate per month £145.00
- Rate per 3 months £392.00
- Rate per year £1380.00
Notes
Derby Zone 3, car parking is available
Daily - £11.50, Off Peak - £7.00
Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
204 spaces
Type of Storage
Racks
Location
Located in North Car Park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
From the rear of the station, at the Pride Park exit
On station forecourt
Information to plan your onward journey is available in a printable format here
KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk
