Diss (DIS)

Managed by Greater Anglia 

 
Diss station
Station Road
Diss
Norfolk
IP22 4HN
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

    Coffee shop (0600-1400, Monday-Friday, 0800-1400 Saturday)

    Vending machine

  • ATM machine

  • Toilets

    Toilets The toilets including an accessible (radar key) toilet is located on platform 1

  • Pay phone

    Pay phone Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

 
 

Diss

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Route planning around the station including maps and platforms

Show [DIS] route

 

Station Message: Alert!

From Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.

Getting to and from the station

 

Bicycle parking

Lockers,Stands
Storage sheltered
Yes
Storage location

On platform and on forecourt

Storage spaces
36
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
326  with 6 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£7.50
Off peak rate
£5.00
Saturday rate
£4.00
Sunday rate
£4.00
Weekly rate
£30.00
Monthly rate
£115.00
3 Monthly rate
£329.00
Annual rate
£1152.00
CCTV Coverage
Yes
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:05 - 19:25
Saturday 07:15 - 15:20
Sunday 09:00 - 18:25
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:00 - 22:15
Saturday 05:00 - 22:15
Sunday 07:00 - 22:15
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Substitute bus services stop in station car park

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Coins
Post box
Yes
Public Wi-Fi
Yes
Refreshment facilities
Yes

Coffee shop (0600-1400, Monday-Friday, 0800-1400 Saturday)

Vending machine

Toilets
Yes
Toilets Location
The toilets including an accessible (radar key) toilet is located on platform 1
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

Assistance at this station is provided by a staff member during ticket office opening hours. Assistance requests that cannot be met by a member of staff will be offered suitable alternative transport. Booking is recommended

Staff help available opening times
Monday - Friday 05:00 - 22:15
Saturday 05:00 - 22:15
Sunday 07:00 - 22:15

Monday - Friday 06:00 - 19:25 Saturday 07:15 - 15.20 Sunday 09:00 - 18:25

Ramp for train access
Yes
Step free access note

There is step free access to each platform although it is a long walking route from ticket office to the Norwich bound platform if you can't use the stepped footbridge between platforms.  There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, please allow plenty of time for your journey.

Wheelchairs available
Yes

Station Map

 
Station plan

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