Diss (DIS)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop (0600-1400, Monday-Friday, 0800-1400 Saturday)
Vending machine
-
ATM machine
-
Toilets
Toilets The toilets including an accessible (radar key) toilet is located on platform 1 -
Pay phone
Pay phone Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Diss
Getting to and from the station
Bicycle parking
Lockers,Stands- Storage sheltered
- Yes
- Storage location
-
On platform and on forecourt
- Storage spaces
- 36
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 326 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £7.50
- Off peak rate
- £5.00
- Saturday rate
- £4.00
- Sunday rate
- £4.00
- Weekly rate
- £30.00
- Monthly rate
- £115.00
- 3 Monthly rate
- £329.00
- Annual rate
- £1152.00
- CCTV Coverage
- Yes
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:05 - 19:25
Saturday 07:15 - 15:20
Sunday 09:00 - 18:25
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 22:15
Saturday 05:00 - 22:15
Sunday 07:00 - 22:15
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop in station car park
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Coffee shop (0600-1400, Monday-Friday, 0800-1400 Saturday)
Vending machine
- Toilets
- Yes
- Toilets Location
- The toilets including an accessible (radar key) toilet is located on platform 1
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by a member of platform staff during the hours below. Outside of these hours on board train staff will provide assistance. Booking is recommended
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:00 - 22:15
Sunday 07:00 - 22:15
Platform Staff MON-SAT 05:00 to 22:15 SUN 07:00 to 22:15 A guard/conductor is on each train.
- Ramp for train access
- Yes
- Step free access note
-
This station has step free access to both platforms HOWEVER, PLEASE NOTE, it is a long walking route from ticket office to the Norwich bound platform if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, please allow plenty of time for your journey.
This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office
- Wheelchairs available
- Yes
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