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Last updated:Today at 17:58
Train companies affected:National Rail

Diss (DIS)

Diss station, Station Road, Diss, Norfolk, IP22 4HN

March 2024: Due to some current staffing vacancies within our station team at Diss, customers may find the ticket office closed at times when it would usually be open. We apologise in advance for any inconvenience while we are actively recruiting and training some new colleagues to join the team.

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:05 - 19:25
  • Opening Hours Saturday: 07:15 - 15:20
  • Opening Hours Sunday: 09:00 - 18:25
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 22:15
  • Information Services Opening Times Saturday: 05:00 - 22:15
  • Information Services Opening Times Sunday: 07:00 - 22:15

Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 22:00
  • Staff Help Available Saturday: 05:00 - 22:00
  • Staff Help Available Sunday: 07:00 - 22:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building

Customer Services Notes

Monday-Saturday 08:00-20:00

Sunday 10:00-20:00

Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.

This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:30 - 20:30
  • Waiting rooms Saturday: 05:30 - 20:30
  • Waiting rooms Sunday: 07:30 - 20:30

The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

6 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 22:00
  • Staff help available Saturday: 05:00 - 22:00
  • Staff help available Sunday: 07:00 - 22:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Nearest accessible station

Toilets

Yes

The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:30 - 20:30
  • Waiting Rooms Saturday: 05:30 - 20:30
  • Waiting Rooms Sunday: 07:30 - 20:30

The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

326 spaces

Accessible spaces

6 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £5.00
  • Rate per day £6.00
  • Rate on Saturday £4.00
  • Rate on Sunday £4.00
  • Rate per week £30.00
  • Rate per month £115.00
  • Rate per 3 months £329.00
  • Rate per year £1152.00

Notes

£12.00 Weekend fare (from 1000 Friday - 0400 Monday)

£53.00 Flexi ticket

Refreshment Facilities

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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