Diss (DIS)
Diss station, Station Road, Diss, Norfolk, IP22 4HN
July 2024: Due to some current staffing vacancies within our team that work at Diss station, customers may find the ticket office closed at times when it would usually be open. We apologise in advance for any inconvenience while we are actively recruiting and training some new colleagues to join the team.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:05 - 19:25
- Opening Hours Saturday: 07:15 - 15:20
- Opening Hours Sunday: 09:00 - 18:25
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 22:15
- Information Services Opening Times Saturday: 05:00 - 22:15
- Information Services Opening Times Sunday: 07:00 - 22:15
Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 22:00
- Staff Help Available Saturday: 05:00 - 22:00
- Staff Help Available Sunday: 07:00 - 22:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building
Customer Services Notes
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.
This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:30 - 20:30
- Waiting rooms Saturday: 05:30 - 20:30
- Waiting rooms Sunday: 07:30 - 20:30
The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 22:00
- Staff help available Saturday: 05:00 - 22:00
- Staff help available Sunday: 07:00 - 22:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Toilets
Yes
The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:30 - 20:30
- Waiting Rooms Saturday: 05:30 - 20:30
- Waiting Rooms Sunday: 07:30 - 20:30
The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
261 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £5.00
- Rate per day £6.00
- Rate on Saturday £4.00
- Rate on Sunday £4.00
- Rate per week £30.00
- Rate per month £115.00
- Rate per 3 months £329.00
- Rate per year £1152.00
Notes
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£53.00 Flexi ticket
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off in the station car park.
