East Croydon (ECR)

Managed by Southern 

 
East Croydon station
Station Approach
Croydon
Greater London
CR0 1LF
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting rooms and covered waiting areas.
  • Trolleys

  • Refreshments

    Note Coffee shop Coffee kiosk Food outlet (Seating available)
  • ATM machine

    ATM machine Located outside the station
  • Toilets

    Toilets
  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops Shoe repairer Wide range of shops Off Licence Passport Photo Booth
 
 

East Croydon

Stations made easy

Route planning around the station including maps and platforms

Show [ECR] route

 

Getting to and from the station

 

Bicycle parking

YES
Storage location
Station front, opposite Platform 6
Storage spaces
40
Storage CCTV
Yes
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format here.
Taxi
YES
Impaired mobility set down / pick up points available
Yes
Located at the east side of the station

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
Yes
Smartcards are available online at : www.southernrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Southern 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
Located outside the station
Public Wi-Fi
Yes
Wifi information at this station
Refreshment facilities
Yes
Coffee shop Coffee kiosk Food outlet (Seating available)
Shops
Yes
Type of shops available
Shoe repairer Wide range of shops Off Licence Passport Photo Booth
Toilets
Yes
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms location
Waiting rooms and covered waiting areas.
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This is a Category A station: This station has step-free access to all platforms. Lifts to overbridge from all platforms and side entrance. Long steep ramps to platforms from main entrance. (over 1:10 gradient). Assistance Meeting Point is the Information Point on station concourse.
Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [ECR] route

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