East Croydon (ECR)
Managed by Southern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop Coffee kiosk Food outlet (Seating available) -
ATM machine
ATM machine Located outside the station -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Shoe repairer Wide range of shops Off Licence Passport Photo Booth
East Croydon
Getting to and from the station
Bicycle parking
YES- Storage location
- Station front, opposite Platform 6
- Storage spaces
- 40
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Located at the east side of the station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self service ticket machines.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- Smartcards are available online at : www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 02:28 - 01:32
Saturday 02:28 - 01:32
Sunday 02:40 - 01:32
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On all platforms
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
- Ticket gates
- Yes
-
This station has a Secure Station Scheme accreditation.
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- Located outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Refreshment facilities
- Yes
- Coffee shop Coffee kiosk Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- Shoe repairer Wide range of shops Off Licence Passport Photo Booth
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Available during staffing hours. Radar key controlled.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- Please contact the helpline by phone on 0800 138 1016 or by emailing myjourney@southernrailway.com to ensure that arrangements are in place.
- Assisted travel
- Yes
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category A station: This station has step-free access to all platforms. Lifts to overbridge from all platforms and side entrance. Long steep ramps to platforms from main entrance. (over 1:10 gradient). Assistance Meeting Point is the Information Point on station concourse.
- Wheelchairs available
- Yes
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