East Croydon (ECR)
East Croydon station, Station Approach, Croydon, Greater London, CR0 1LF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: Yes
- Opening Hours Saturday: Yes
- Opening Hours Sunday: Yes
London Fare Zone
Zone 5
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Customer Help Points
Yes
Assistance Meeting Point is the Information Point on station concourse.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step Free access to all platforms.
Access to all platforms via long (approx. 60 metres) steep (approx. 1:10 gradient) ramps from main entrance/concourse at all times.
Lift access is available to all platforms via the Lansdowne Road/Dingwall Road entrance 0600-0000.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
There are heated waiting rooms and covered waiting areas on each platform available 24 hours.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Located at the east side of the station
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Customer Help Points and Meeting Point
Yes
Assistance Meeting Point is the Information Point on station concourse.
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
0800 138 1016
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
There are heated waiting rooms and covered waiting areas on each platform available 24 hours.
Seating Area
Yes
ATM
Yes
Located outside the station
Refreshment Facilities
Yes
Station concourse
Shops
Yes
Shoe repairer Wide range of shops Off Licence Passport Photo Booth
Pay Phones
No
Bicycle Storage
Spaces
40 spaces
Cycles are left at owners risk. Abandoned cycles may be removed.
Type of Storage
Stands
Location
Station front, opposite Platform 6
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop location is shown on the "Rail Replacement Bus Map" below.
Yes
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.