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Last updated:Today at 16:57
Train companies affected:National Rail
Last updated:Today at 16:12
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway

Earlswood (Surrey) (ELD)

Earlswood station, Station Approach West, Earlswood, Surrey, RH1 6HP

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 10:45
  • Opening Hours,Saturday: Unavailable
  • Opening Hours,Sunday: Unavailable
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available

  • Yes - from information point
  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:30 - 10:35
  • Information Services Opening Times,Saturday: Unavailable
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:30 - 10:35
  • Staff Help Available,Saturday: Unavailable
  • Staff Help Available,Sunday: Unavailable

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only

  • texting us on ''07970 511077''

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points

Yes

The Assistance Meeting Point is by the Ticket Office.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This is a Category B3 station: Level access to platform 1 (towards London). Steps to platform 2 (towards Gatwick).

The Assistance Meeting Point is by the Ticket Office.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Available

A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.

You can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only

  • Texting us on 07970 511077

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Available

Waiting area may only be available during staffed hours at some locations.

There is a heated waiting area in the ticket office and on platform 1, during staffed hours.

There is an unheated waiting shelter on platform 2.

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Accessible spaces

1 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:30 - 10:35
  • Staff help available,Saturday: Unavailable
  • Staff help available,Sunday: Unavailable

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only

  • texting us on ''07970 511077''

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points

Yes

The Assistance Meeting Point is by the Ticket Office.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

Located by the waiting room on platform 1.

Toilets may on be available during staffed hours.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Available

Facilties may only be available when the station is staffed.

Waiting Rooms

Available

Waiting area may only be available during staffed hours at some locations.

There is a heated waiting area in the ticket office and on platform 1, during staffed hours.

There is an unheated waiting shelter on platform 2.

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

22 spaces

Accessible spaces

1 space

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Impaired mobility set down/pick up points available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Car park CCTV

No

Refreshment Facilities

Available

Public Telephones

Yes

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Located by Platform 1.

Cycles are left at owners risk. Abandoned cycles may be removed.

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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