Last updated:Today at 10:58
Train companies affected:South Western Railway
Earlswood station, Station Approach West, Earlswood, Surrey, RH1 6HP
Yes
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only
texting us on ''07970 511077''
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Yes
No
Yes
Yes
Some step-free access, may be in one direction only - please check details.
This is a Category B3 station: Level access to platform 1 (towards London). Steps to platform 2 (towards Gatwick).
Assistance Meeting Point is the Ticket Office.
No
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Waiting area may only be available during staffed hours at some locations.
There is a heated waiting area in the ticket office and on platform 1 and an unheated shelter on platform 2.
Yes
No
No
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
1 spaces
Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only
texting us on ''07970 511077''
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Yes
The assisted travel helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Yes
Waiting room, Platform 1
Yes
Yes
Yes
Waiting area may only be available during staffed hours at some locations.
There is a heated waiting area in the ticket office and on platform 1 and an unheated shelter on platform 2.
Yes
APCOA Parking UK
22 spaces
1 space
Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
No
Parking charges apply
Yes
Yes
20 spaces
Cycles are left at owners risk. Abandoned cycles may be removed.
Stands
Platform 1
Yes
Yes
There are no cycle hire facilities at this station
The rail replacement bus stop location is shown on the "Rail Replacement Bus Map" below.
No
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.