London Fenchurch Street (FST)
Managed by c2c
Station facilities
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Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop, public house/bar, food outlet (Seating available) -
ATM machine
ATM machine Located on main concourse -
Toilets
Toilets The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops Wide range of shops
London Fenchurch Street
Getting to and from the station
- Car Park
No- Onward travel information
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Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
- Taxi
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The Taxi rank is immediately outside the main entrance on Fenchurch Street.
- Accessible taxis
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Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street
- Impaired mobility set down / pick up points available
- Yes
-
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
- Metro
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London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit
London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.
Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
- Airport
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London City Airport - Docklands Light Railway from Tower Gateway
- Port
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Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:15 - 20:30
Saturday 06:45 - 19:30
Sunday 08:30 - 17:00
- Location
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Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Every ticket office counter has been lowered at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
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For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
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Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
Not Christmas Day or Boxing Day
- c2c Lost Property
- 03457 44 44 22
- Customer Services
-
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: [email protected]
- Ticket gates
- Yes
- There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located on main concourse
- Bureau de Change
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Located on main concourse
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop, public house/bar, food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- Wide range of shops
- Toilets
- Yes
- Toilets Location
-
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
-
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
- Staff help available opening times
-
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Wheelchairs are always available from Main station reception or from any member of station staff.
- Nearest station with more facilities CRS Code
- London Liverpool Street; London Bridge; London Cannon Street; London Blackfriars;
- Nearest station notes
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