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Last updated:Today at 00:46
Train companies affected:South Western Railway

London Fenchurch Street (FST)

London Fenchurch Street station, Fenchurch Place, London, EC3M 4AJ

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 20:30
  • Opening Hours Saturday: 06:45 - 19:30
  • Opening Hours Sunday: 08:30 - 17:00
Location

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Every ticket office counter has been lowered at this station

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Staff Help Available

Yes

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

First to last service daily. There are no c2c services on Christmas Day and Boxing Day

Customer Help Points

Yes

Customer Services Notes

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted as follows:

 Mondays - Fridays, between 08:00 - 20:00 

Saturday - Sunday, between 09:00 - 16:00

Public Holidays, between 09:00 - 16:00

Closed on Christmas Day and Boxing Day

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: [email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

Not Christmas Day or Boxing Day

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.

Ticket barriers and gates

Yes

There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Every ticket office counter has been lowered at this station

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.

Waiting rooms

Yes

Closed until further notice

Upper Main Concourse.

Seating area

No

Seating is available on the main concourse and on the platforms.

Accessible public telephones

Yes

Located on main concourse

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Impaired mobility set down/pick-up point

Yes

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Staff Help

Staff help available

Yes

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

First to last service daily. There are no c2c services on Christmas Day and Boxing Day

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

Accessible Toilets

Yes

There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.

Baby Changing

Yes

Waiting Rooms

Yes

Closed until further notice

Upper Main Concourse.

Seating Area

No

Seating is available on the main concourse and on the platforms.

ATM

Yes

Located on main concourse

Currency Exchange

Yes

Refreshment Facilities

Yes

Coffee shop, public house/bar, food outlet (Seating available)

Shops

Yes

Wide range of shops

Pay Phones

Yes

Accessible Public Telephones

Yes

Located on main concourse

Public Wi-Fi

Yes

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

0 spaces

Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Santander Cycles - Crosswall - 33 spaces 

Santander Cycles - Tower Gardens - 22 spaces

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