Last updated:Today at 13:38
Train companies affected:National Rail
Hatfield Peverel (HAP)
Hatfield Peverel station, Station Road, Hatfield Peverel, Essex, CM3 2DX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 13:00
- Opening Hours,Saturday: 06:15 - 13:00
- Opening Hours,Sunday: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:15 - 13:00
- Information Services Opening Times,Saturday: 06:15 - 13:00
- Information Services Opening Times,Sunday: Unavailable
Information is available from staff in the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:15 - 13:00
- Staff Help Available,Saturday: 06:15 - 13:00
- Staff Help Available,Sunday: Unavailable
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - Just inside the side entrance to the station, near the bottom of the footbridge steps
Platform 2 (for trains towards Colchester and Ipswich) - Between the bottom of the footbridge steps and the waiting shelter, fixed to the grey post beneath the customer information screens
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 1 (for trains towards London) only. Platform 2 (for trains arriving from London, or towards Colchester and Ipswich) can only be accessed via a stepped footbridge which leads to and from Platform 1 and the entrance to the station.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:15 - 13:00
- Waiting rooms,Saturday: 06:15 - 13:00
- Waiting rooms,Sunday: Unavailable
The waiting room is located in the station building and is accessed from the booking hall.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Hatfield Peverel Car Park 1
13 spaces
Hatfield Peverel Car Park 2
0 spaces
Accessible car park equipment
Hatfield Peverel Car Park 1
Hatfield Peverel Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:15 - 13:00
- Staff help available,Saturday: 06:15 - 13:00
- Staff help available,Sunday: Unavailable
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - Just inside the side entrance to the station, near the bottom of the footbridge steps
Platform 2 (for trains towards Colchester and Ipswich) - Between the bottom of the footbridge steps and the waiting shelter, fixed to the grey post beneath the customer information screens
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Available
The male and the female toilets are located in the station building on Platform 1 (for trains towards London), near the bottom of the footbridge steps. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:15 - 12:45Saturday 06:30 - 12:45Sunday Closed
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:15 - 13:00
- Waiting Rooms,Saturday: 06:15 - 13:00
- Waiting Rooms,Sunday: Unavailable
The waiting room is located in the station building and is accessed from the booking hall.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
195 spaces
Accessible spaces
13 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £5.70
- Rate per day £9.00
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per week £40.00
- Rate per month £180.00
- Rate per 3 months £515.00
- Rate per year £1800.00
Notes
£12.90 Weekend fare (from 1000 Friday - 0400 Monday)
£66.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
12 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £2240.00
Refreshment Facilities
Unavailable
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Spaces
62 spaces
Type of Storage
Stands & Racks
Location
There are seven cycle stands and a sheltered cycle parking area with 48 spaces which can be accessed from the station car park, located next to the side entrance to Platform 1 (for trains towards London).
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off in the station car park.
