Last updated:Today at 09:32
Train companies affected:South Western Railway
Last updated:Today at 09:00
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Hatfield Peverel (HAP)
Hatfield Peverel station, Station Road, Hatfield Peverel, Essex, CM3 2DX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 13:00
- Opening Hours Saturday: 06:15 - 13:00
- Opening Hours Sunday: No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 13:00
- Information Services Opening Times Saturday: 06:15 - 13:00
- Information Services Opening Times Sunday: No
Information is available from staff in the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 06:15 - 13:00
- Staff Help Available Saturday: 06:15 - 13:00
- Staff Help Available Sunday: No
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - Just inside the side entrance to the station, near the bottom of the footbridge steps
Platform 2 (for trains towards Colchester and Ipswich) - Between the bottom of the footbridge steps and the waiting shelter, fixed to the grey post beneath the customer information screens
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 1 (for trains towards London) only. Platform 2 (for trains arriving from London, or towards Colchester and Ipswich) can only be accessed via a stepped footbridge which leads to and from Platform 1 and the entrance to the station.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:15 - 13:00
- Waiting rooms Saturday: 06:15 - 13:00
- Waiting rooms Sunday: No
The waiting room is located in the station building and is accessed from the booking hall.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Hatfield Peverel Car Park 1
2 spaces
Hatfield Peverel Car Park 2
0 spaces
Accessible car park equipment
Hatfield Peverel Car Park 1
Hatfield Peverel Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:15 - 13:00
- Staff help available Saturday: 06:15 - 13:00
- Staff help available Sunday: No
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - Just inside the side entrance to the station, near the bottom of the footbridge steps
Platform 2 (for trains towards Colchester and Ipswich) - Between the bottom of the footbridge steps and the waiting shelter, fixed to the grey post beneath the customer information screens
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The male and the female toilets are located in the station building on Platform 1 (for trains towards London), near the bottom of the footbridge steps. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:15 - 12:45Saturday 06:30 - 12:45Sunday Closed
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:15 - 13:00
- Waiting Rooms Saturday: 06:15 - 13:00
- Waiting Rooms Sunday: No
The waiting room is located in the station building and is accessed from the booking hall.
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
201 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £8.50
- Rate on Saturday £4.00
- Rate on Sunday £4.00
- Rate per week £35.00
- Rate per month £159.00
- Rate per 3 months £455.00
- Rate per year £1591.00
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
31 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £1990.00
Refreshment Facilities
No
Pay Phones
Yes
Public Wi-Fi
Yes
Bicycle Storage
Spaces
62 spaces
Type of Storage
Stands & Racks
Location
There are seven cycle stands and a sheltered cycle parking area with 48 spaces which can be accessed from the station car park, located next to the side entrance to Platform 1 (for trains towards London).
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off in the station car park.
