Hertford East (HFE)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Station kiosk, and vending machine -
ATM machine
-
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Kiosk
Hertford East
Getting to and from the station

Bicycle parking
Stands,Wheel Racks
- Storage sheltered
- No
- Storage location
- Station concourse
- Storage spaces
- 30
- Storage CCTV
- Yes
- Car Park
Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 17 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £5.30
- Off peak rate
- £5.30
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £25.00
- Monthly rate
- £93.00
- 3 Monthly rate
- £266.00
- Annual rate
- £930.00
- CCTV Coverage
- No
- Onward travel information
-
Hertford is a PlusBus location click here to see the PlusBus map
- Taxi
-
Taxi kiosk in booking hall
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Oystercards
- Get Oyster cards here
No
- Top-up Oyster pay as you go here
Yes, at ticket machine
- Use Oyster Pay as you go here
Yes
- Smartcards
- Smartcards issued
No
- Smartcards validators
Yes
- Tickets can be collected on Smartcard at this station
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed
- Passenger Information Systems
- Departure screens
- Customer help points
Yes
-
On each platform, and on the concourse
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop opposite the station entrance
Facilities
- ATM Machine
No
- Post box
Yes
- Public Wi-Fi
Yes
- Refreshment facilities
Yes
- Station kiosk, and vending machine
- Shops
Yes
- Type of shops available
- Kiosk
- Toilets
Yes
- Accessible toilets
- Yes
- Baby changing facilities
No
- National key toilets
- Yes
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
- Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
- Staff help available opening times
-
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed
Mon - Fri 07:15-18:00 Sat 07:40-14:30
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
No