Hertford East (HFE)

Managed by Greater Anglia 

 
Hertford East station
Mill Road
Hertford
Hertfordshire
SG14 1SB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee Shop, and vending machine

  • ATM machine

  • Toilets

    Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

    Shops Tesco over the road
 
 

Hertford East

Stations made easy

Route planning around the station including maps and platforms

Show [HFE] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands,Wheel Racks
Storage sheltered
No
Storage location
Station concourse
Storage spaces
30
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Phone number
0345 050 7080
Web address
http://www.ncp.co.uk
Email address
[email protected]
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
17  with 1 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£6.00
Off peak rate
£6.00
Saturday rate
£4.00
Sunday rate
£4.00
Weekly rate
£25.00
Monthly rate
£101.00
3 Monthly rate
£290.00
Annual rate
£1014.00
CCTV Coverage
No
Onward travel information

Hertford is a PlusBus location click here to see the PlusBus map

Taxi

Taxi kiosk in booking hall

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
Yes
Smartcards top-up
Smartcards validators
Yes
Tickets can be collected on Smartcard at this station

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed
 
Passenger Information Systems
Departure screens
Customer help points
Yes

On each platform, and on the concourse

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop opposite the station entrance

Facilities

 
ATM Machine
No
Post box
Yes
Public Wi-Fi
Yes
Refreshment facilities
Yes
Coffee Shop, and vending machine
Shops
Yes
Type of shops available
Tesco over the road
Toilets
Yes
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Staff help available opening times
Monday - Friday 07:15 - 18:00
Saturday 07:40 - 14:30
Sunday Closed

Mon - Fri 07:15-18:00 Sat 07:40-14:30

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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