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Last updated:Today at 12:29
Train companies affected:South Western Railway
Last updated:Today at 12:27
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 02:21
Train companies affected:National Rail

Hertford East (HFE)

Hertford East station, Mill Road, Hertford, Hertfordshire, SG14 1SB

The disabled toilets are out of order at Hertford East station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:15 - 18:00
  • Opening Hours Saturday: 07:40 - 14:30
  • Opening Hours Sunday: No
Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

Tickets can be collected on Smartcard at this station

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:15 - 18:00
  • Information Services Opening Times Saturday: 07:40 - 14:30
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: 07:15 - 18:00
  • Staff Help Available Saturday: 07:40 - 14:30
  • Staff Help Available Sunday: No

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Customer Help Points

Yes

On each platform, and on the concourse

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

No

Seating area

Yes

Accessible public telephones

Yes

No

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 07:15 - 18:00
  • Staff help available Saturday: 07:40 - 14:30
  • Staff help available Sunday: No

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Customer Help Points and Meeting Point

Yes

On each platform, and on the concourse

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

17 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £6.00
  • Rate on Saturday £4.00
  • Rate on Sunday £4.00
  • Rate per week £25.00
  • Rate per month £101.00
  • Rate per 3 months £290.00
  • Rate per year £1014.00

Refreshment Facilities

Yes

Coffee Shop, and vending machine

Shops

Yes

Tesco over the road

Pay Phones

No

Accessible Public Telephones

Yes

No

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

30 spaces

Type of Storage

Stands & Racks

Location

Station concourse

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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