Hook (HOK)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Hook
Getting to and from the station
Bicycle parking
Lockers,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 24
-
4 lockers and 20 cycle stand parking spaces
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Weekend tickets are available from 0930 Friday £7.90
Off Peak from 0930 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 157 with 1 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £6.30
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £31.40
- Monthly rate
- £92.90
- 3 Monthly rate
- £278.70
- Annual rate
- £949.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 13:00
Saturday 08:00 - 12:00
Sunday Closed
- Location
-
Outside station near to the ticket office
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Hook ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:10 - 13:00
Saturday 08:00 - 12:00
Sunday Closed
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hook.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt, off station road
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train, or at peak times this may be provided by station staff. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- No
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