Hook (HOK)
Hook station, Station Approach / Road, Hook, Hampshire, RG27 9HS
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 13:00
- Opening Hours,Saturday: 08:00 - 12:00
- Opening Hours,Sunday: Unavailable
Location
A Ticket Vending Machine with a video help link is located outside station near to the ticket office.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Hook ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:10 - 13:00
- Information Services Opening Times,Saturday: 08:00 - 12:00
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hook.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:10 - 13:00
- Waiting rooms,Saturday: 08:00 - 12:00
- Waiting rooms,Sunday: Unavailable
Heated waiting room in main station building. Seating is compliant with code of practice.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
1 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:10 - 13:00
- Waiting Rooms,Saturday: 08:00 - 12:00
- Waiting Rooms,Sunday: Unavailable
Heated waiting room in main station building. Seating is compliant with code of practice.
Seating Area
Available
Spaces
157 spaces
Accessible spaces
1 space
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £2.40
- Rate per day £4.90
- Rate on Saturday £2.40
- Rate on Sunday £2.40
- Rate per week £19.50
- Rate per month £69.30
- Rate per 3 months £2.79
- Rate per year £693.00
Notes
RingGo Code 2046.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.40.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £7.20.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
24 spaces
4 lockers and 20 cycle stand parking spaces
Type of Storage
Lockers & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus Stop on Station Road, outside the Raven Hotel.
Information to plan your onward journey is available in a printable format here
