Ipswich (IPS)
Managed by Greater Anglia
Station facilities
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Station seating facilities
Station seating facilities There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
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Trolleys
Trolleys Yes -
Refreshments
Note Starbucks, Greggs, Cold drinks vending machine, Food vending machine
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ATM machine
ATM machine On the left hand side of the station front.
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Toilets
Toilets Toilets including accessible (radar key) toilets are accessed from Platform 2, towards the tunnel-end of the platform
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
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Shops
Shops WH Smith, Passport Photo Booth
Ipswich
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Close to platform 1
- Storage spaces
- 228
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A secure 108-space cycle compound is available (key fob required, speak to station staff for availability).
Other spaces are available.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 444 with 9 accessible spaces available
- Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £12.00
- Off peak rate
- £9.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Weekly rate
- £48.00
- Monthly rate
- £212.00
- 3 Monthly rate
- £606.00
- Annual rate
- £2122.00
- CCTV Coverage
- Yes
- Car Park
- Premium Bay
- Operator
- National Car Parks
- Phone number
- 0345 050 7080
- Opening hours
-
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 36
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Annual rate
- £2500.00
- CCTV Coverage
- Yes
- Onward travel information
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'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk
'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.
Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
- Taxi
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Taxi rank located at front of station
- Accessible taxis
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Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:00 - 21:00
Saturday 05:00 - 21:00
Sunday 07:15 - 22:00
- Location
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The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
This station is staffed 24/7 and help points are available for customers to use 24/7. Information from staff in the ticket office is available during ticket office opening hours.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Lost property phone line service
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
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Ipswich station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement transport stop at bus stop on station forecourt.
Facilities
- ATM Machine
- Yes
-
On the left hand side of the station front.
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
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Starbucks, Greggs, Cold drinks vending machine, Food vending machine
- Shops
- Yes
- Type of shops available
-
WH Smith, Passport Photo Booth
- Toilets
- Yes
- Toilets Location
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Toilets including accessible (radar key) toilets are accessed from Platform 2, towards the tunnel-end of the platform
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
- Waiting rooms opening hours
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Monday - Sunday 24 Hours a Day
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
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Assistance is provided by station staff throughout train service operational hours. Booking is recommended.
- Staff help available opening times
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Monday - Friday 05:00 - 21:20
Saturday 05:45 - 21:20
Sunday 08:15 - 15:30
24 hour supervisor
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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