Last updated:Today at 13:22
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 13:15
Train companies affected:South Western Railway
Ipswich station, Burrell Road, Ipswich, Suffolk, IP2 8AL
The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.
Yes
Yes
Yes
Yes
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
No
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer service office on the main concourse.
Yes
Ipswich station has Secure Station Acreditation
Yes
Yes
Yes
Yes
There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
Yes
Yes
Yes
Yes
Details of nearest taxis are shown on station information poster
Yes
Ipswich Car Park 1
9 spaces
Ipswich Car Park 2
Not Specified
Ipswich Car Park 1
Parking is free for disabled customers displaying a valid International Blue Badge
Ipswich Car Park 1
Ipswich Car Park 2
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
No
We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:00 - 22:00Saturday 04:00 - 22:00Sunday 07:00 - 22:00
Yes
Yes
Female toilets,Male toilets
There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
Yes
Yes
National Car Parks Ltd
444 spaces
9 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
Yes
Yes
Yes
Parking charges apply
National Car Parks
36 spaces
Yes
Yes
Yes
Parking charges apply
Yes
Yes
Self-service vending machines providing hot drinks, cold drinks, and snacks
Free water refill point located on the station concourse, next to the customer service office
No
Yes
Yes
200 spaces
Compounds, Stands & Racks
There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk
'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.
Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info