Last updated:Today at 00:23
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Maidenhead (MAI)
Maidenhead station, Station Approach, Maidenhead, Berkshire, SL6 1EW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 07:00 - 20:00
- Opening Hours,Sunday: 08:00 - 19:00
Please note: Reservations and tickets requiring reservations are only sold between 10:00 and 17:00
Location
At main entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 21:00
- Information Services Opening Times,Saturday: 06:45 - 21:00
- Information Services Opening Times,Sunday: 07:00 - 21:00
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Meeting point: Ticket Office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station - “Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Platform 1's step free access is only via the Shoppenhangers Road Car Park.
All other platforms, step free access is via lifts into the station subway.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Available
Platform 4
Seating area
Available
Induction loop pay phones
Unavailable
Public telephones are not available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Meeting point: Ticket Office.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Platform 4
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Accessible WC on platform 4
Waiting Rooms
Available
Platform 4
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
159 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Car park CCTV
Yes
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Coffee shops
Shops
Available
WHSmith, Coffee shops
Public Telephones
No
Accessible Public Telephones
Unavailable
Public telephones are not available
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Bicycle Storage
Type of Storage
Stands & Racks
Location
Front of Station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Shoppenhangers Road bus stop at the rear the station.
Taxi rank is available at the station entrance.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
No
