Last updated:Today at 15:38
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 15:18
Train companies affected:South Western Railway
Maidenhead (MAI)
Maidenhead station, Station Approach, Maidenhead, Berkshire, SL6 1EW
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 20:00
- Opening Hours Saturday: 07:00 - 20:00
- Opening Hours Sunday: 08:00 - 19:00
Please note: Reservations and tickets requiring reservations are only sold between 10:00 and 17:00
Location
At main entrance
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 21:00
- Information Services Opening Times Saturday: 06:45 - 21:00
- Information Services Opening Times Sunday: 07:00 - 21:00
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Meeting point: Ticket Office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you. Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - “Some step-free access, may be in one direction only.” Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.
Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.
If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Yes
Platform 4
Seating area
Yes
Accessible public telephones
Yes
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Accessible spaces
Maidenhead Car Park 1
8 spaces
Maidenhead Car Park 2
0 spaces
Accessible car park equipment
Maidenhead Car Park 1
Maidenhead Car Park 2
Maidenhead Car Park 1
Parking is free for valid blue badge holders
Maidenhead Car Park 2
Parking is free for valid blue badge holders
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Meeting point: Ticket Office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Platform 4
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Accessible WC on platform 4
Waiting Rooms
Yes
Platform 4
Seating Area
Yes
Shoppenhangers Road
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Shoppenhangers Road
- Maidenhead
- SL6 2QB
- https://www.apcoa.co.uk/parking-in/maidenhead/maidenhead-station-shoppenhangers-road/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
159 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £5.00
- Rate per day £7.20
- Rate on Saturday £5.00
- Rate on Sunday £5.00
- Rate per week £36.00
- Rate per month £123.00
- Rate per 3 months £357.00
- Rate per year £1210.00
Stafferton Way MSCP (Ground Floor ONLY)
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Stafferton Way
- Maidenhead
- SL6 1AY
- https://www.apcoaconnect.com/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
84 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Parking is free for valid blue badge holders
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.20
- Rate per day £8.80
- Rate on Saturday £6.20
- Rate on Sunday £6.20
- Rate per week £44.00
- Rate per month £150.00
- Rate per 3 months £440.00
- Rate per year £1480.00
Refreshment Facilities
Yes
Coffee shops
Shops
Yes
WHSmith, Coffee shops
Pay Phones
Yes
Accessible Public Telephones
Yes
Yes
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Bicycle Storage
Type of Storage
Stands & Racks
Location
Front of Station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Station forecourt
Taxi rank is available at the station entrance.
Information to plan your onward journey is available in a printable format here
Change at Reading for trains to Gatwick Airport, Bristol Temple Meads for the bus link to Bristol Airport, and Hayes & Harlington for Elizabeth Line services to Heathrow
No
