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Maidenhead (MAI)

Maidenhead station, Station Approach, Maidenhead, Berkshire, SL6 1EW

Until Autumn 2024, there is major improvement work happening to platform 2 and 3 at Maidenhead station. This will result in the lift being taken out of service during this time. Therefore, platform 2 and 3 will have no step free access.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 20:00
  • Opening Hours Saturday: 07:00 - 20:00
  • Opening Hours Sunday: 08:00 - 19:00

Please note: Reservations and tickets requiring reservations are only sold between 10:00 and 17:00

Location

At main entrance

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 21:00
  • Information Services Opening Times Saturday: 06:45 - 21:00
  • Information Services Opening Times Sunday: 07:00 - 21:00

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Meeting point: Ticket Office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - “Some step-free access, may be in one direction only.” Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.

Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.

If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms

Yes

Platform 4

Seating area

Yes

Accessible public telephones

Yes

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available. Please request staff assistance.

Impaired mobility set down/pick-up point

Yes

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.

Accessible spaces

Maidenhead Car Park 1

8 spaces

Maidenhead Car Park 2

0 spaces

Accessible car park equipment

Maidenhead Car Park 1

Maidenhead Car Park 2

Maidenhead Car Park 1 

Parking is free for valid blue badge holders

Maidenhead Car Park 2 

Parking is free for valid blue badge holders

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Meeting point: Ticket Office.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Platform 4

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Yes

Accessible WC on platform 4

Waiting Rooms

Yes

Platform 4

Seating Area

Yes

Shoppenhangers Road

Operator

APCOA Parking (UK) Limited

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

159 spaces

Accessible spaces

8 spaces

Accessible car park equipment

Yes

Parking is free for valid blue badge holders

Impaired mobility set down/pick up points available

Yes

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £5.00
  • Rate per day £7.20
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £36.00
  • Rate per month £123.00
  • Rate per 3 months £357.00
  • Rate per year £1210.00

Stafferton Way MSCP (Ground Floor ONLY)

Operator

APCOA Parking (UK) Limited

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

84 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Parking is free for valid blue badge holders

Impaired mobility set down/pick up points available

Yes

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £6.20
  • Rate per day £8.80
  • Rate on Saturday £6.20
  • Rate on Sunday £6.20
  • Rate per week £44.00
  • Rate per month £150.00
  • Rate per 3 months £440.00
  • Rate per year £1480.00

Refreshment Facilities

Yes

Coffee shops

Shops

Yes

WHSmith, Coffee shops

Pay Phones

Yes

Accessible Public Telephones

Yes

Yes

Public Wi-Fi

Yes

Connect to "GWR Free Station WiFi"

Bicycle Storage

Type of Storage

Stands & Racks

Location

Front of Station

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

No

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