Last updated:Today at 12:47
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Last updated:Today at 08:59
Train companies affected:National Rail
Nailsea & Backwell (NLS)
Nailsea & Backwell station, Station Road, Backwell, Somerset, BS48 3LH
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 09:45
- Opening Hours,Saturday to Sunday: Unavailable
Location
Platforms 2 near the shelter
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:30 - 09:30
- Information Services Opening Times,Saturday to Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step-free category B3 station - “Some step-free access, may be in one direction only.” Steep flight of steps to southbound platform, ramped access to northbound platform steeper than 1:12 gradient, no wheelchair access available to trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Set down space is available on Station Close.
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Operator
North Somerset Council
- 01934 888 888
- Station Road
- Backwell
- BS48 3LH
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
268 spaces
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Set down space is available on Station Close.
Car park CCTV
Yes
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
Find WiFi Hotspots near this station
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
access road
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop on Station Road, or as directed by signs.
No
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
