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Last updated:Today at 17:58
Train companies affected:National Rail

Nailsea & Backwell (NLS)

Nailsea & Backwell station, Station Road, Backwell, Somerset, BS48 3LH

Nailsea & Backwell ticket office reduced opening hours

The ticket office will have the following changes to planned opening hours: No customer toilets or waiting room available.

Sunday 21st April - closed

Thursday 25th April - closed

Friday 26th April - closed

Saturday 27th April - closed

Tickets can be bought from the ticket machine or digitally.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 09:45
  • Opening Hours Saturday to Sunday: No
Location

Platforms 2 near the shelter

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard notes

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:30 - 09:30
  • Information Services Opening Times Saturday to Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step-free category B3 station - “Some step-free access, may be in one direction only.” Steep flight of steps to southbound platform, ramped access to northbound platform steeper than 1:12 gradient, no wheelchair access available to trains.

Warning - The platforms at this station have partial tactiling along the platform edge. Please take extra care when using the station.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Set down space is available on Station Close.

Accessible spaces

7 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Operator

North Somerset Council

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

268 spaces

Accessible spaces

7 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Set down space is available on Station Close.

Car park CCTV

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

Find WiFi Hotspots near this station

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

access road

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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