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Portsmouth Harbour (PMH)

Portsmouth Harbour station, The Hard Interchange, Portsmouth, Hampshire, PO1 3PA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:50 - 19:00
  • Opening Hours,Saturday: 06:30 - 19:00
  • Opening Hours,Sunday: 08:00 - 19:00
Location

In the booking hall and at entrance from Ferry terminal

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Portsmouth Harbour ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: Available
  • Information Services Opening Times,Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: Available
  • Staff Help Available,Sunday: Available

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact South Western Railway Customer Service Centre on 0345 6000 650

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 07:30 - 19:00
  • Lost Property,Saturday to Sunday: Unavailable
  • Lost Property,Public Holidays: Unavailable

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Portsmouth Harbour.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance. 32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal. Level access to all platforms. Stepped footbridge between platforms is also available.

Ticket barriers and gates

Available

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting rooms

Unavailable

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: Available
  • Staff help available,Sunday: Available
Customer Help Points

Yes

Help points are available on all platforms

Helpline
  • Helpline,Monday to Friday: Available
  • Helpline,Saturday: Available
  • Helpline,Sunday: Available

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Help Point location

There are Help Points

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Sheltered waiting area

There is no sheltered waiting

ATM

Available

Refreshment Facilities

Available

Public Telephones

Yes

Bicycle Storage

Spaces

38 spaces

Type of Storage

Racks

Location

Platform 1 and outside booking hall

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Located alongside The Hard bus station. Operated by Voi. For more information: Voi | E-scooters for hire in Portsmouth

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