Last updated:Today at 13:42
Train companies affected:Avanti West Coast, London Northwestern Railway
Penzance (PNZ)
Penzance station, Wharf Road, Penzance, Cornwall, TR18 2LT
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:45 - 19:30
- Opening Hours,Saturday: 06:15 - 18:10
- Opening Hours,Sunday: 08:45 - 17:30
Location
On platform 3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 22:00
- Information Services Opening Times,Saturday: 06:00 - 22:00
- Information Services Opening Times,Sunday: 08:30 - 22:15
Staff Help Available
- Staff Help Available,Monday to Friday: 04:50 - 01:45
- Staff Help Available,Saturday: 05:00 - 01:45
- Staff Help Available,Sunday: 07:00 - 22:00
Meeting point: Passenger assistance office on Platform 3
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Available
CCTV at the Station
Yes
Tourist Information
Available
Tourist information office is opposite the station entrance.
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A station - This station has step free access to the platforms. For a video tour of the station visit: https://www.youtube.com/watch?v=meVkZP_vvWA
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Available
Seating area
Unavailable
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:50 - 01:45
- Staff help available,Saturday: 05:00 - 01:45
- Staff help available,Sunday: 07:00 - 22:00
Meeting point: Passenger assistance office on Platform 3
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Unavailable
Showers
Available
Waiting Rooms
Available
Seating Area
Unavailable
First Class Lounge
- First Class Lounge,Monday to Friday: 07:30 - 22:00
- First Class Lounge,Saturday: 07:30 - 15:30
- First Class Lounge,Sunday: 19:45 - 21:15
The lounge is open for Night Riviera Sleeper customers only:
Monday to Friday - 1750 to 2200
Sunday - 1945 to 2115
This lounge is available for passengers who have booked berths for the Night Riviera service. There are also showers available for customers who have booked berths on the Night Riviera train.
Spaces
90 spaces
Impaired mobility set down/pick up points available
Available
No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Public Telephones
Yes
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Post Boxes
Available
Bicycle Storage
Spaces
15 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Penzance Bike Hirepenzancebikehire.co.uk07764 225 535located in town centre
More Information
Transport Links
Bus station adjacent to the station.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Penzance Bike Hirepenzancebikehire.co.uk07764 225 535located in town centre
