Last updated:Today at 10:45
Train companies affected:South Western Railway
Penzance (PNZ)
Penzance station, Wharf Road, Penzance, Cornwall, TR18 2LT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:45 - 19:30
- Opening Hours Saturday: 07:45 - 18:10
- Opening Hours Sunday: 08:45 - 17:30
Location
On platform 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 22:00
- Information Services Opening Times Saturday: 06:00 - 22:00
- Information Services Opening Times Sunday: 08:30 - 22:15
Staff Help Available
- Staff Help Available Monday to Friday: 04:50 - 01:45
- Staff Help Available Saturday: 05:00 - 01:45
- Staff Help Available Sunday: 07:00 - 10:00
Meeting point: Passenger assistance office on Platform 3
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
Yes
Tourist information office is opposite the station entrance.
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A station - This station has step free access to the platforms. For a video tour of the station visit: https://www.youtube.com/watch?v=meVkZP_vvWA
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Yes
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.
Accessible spaces
Not Specified
Accessible car park equipment
Penzance Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:50 - 01:45
- Staff help available Saturday: 05:00 - 01:45
- Staff help available Sunday: 07:00 - 10:00
Meeting point: Passenger assistance office on Platform 3
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
No
Showers
Yes
Waiting Rooms
Yes
Seating Area
No
First Class Lounge
Yes
This lounge is available for passengers who have booked berths for the Night Riviera service. There are also showers available for customers who have booked berths on the Night Riviera train.
Summer Prices 1st April to 30th September
Spaces
90 spaces
Impaired mobility set down/pick up points available
Yes
No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £9.00
- Rate on Saturday £6.30
- Rate on Sunday £6.30
- Rate per week £45.00
- Rate per month £60.00
- Rate per 3 months £163.00
- Rate per year £465.00
Winter Prices 1st October to 31st March
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
90 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £4.60
- Rate per day £6.50
- Rate on Saturday £4.60
- Rate on Sunday £4.60
- Rate per week £32.50
- Rate per month £60.00
- Rate per 3 months £163.00
- Rate per year £465.00
Refreshment Facilities
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Post Boxes
Yes
Bicycle Storage
Spaces
15 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Penzance Bike Hirepenzancebikehire.co.uk07764 225 535located in town centre
More Information
Transport Links
The Bus Station adjacent to the station
Information to plan your onward journey is available in a printable format here
Penzance Bike Hirepenzancebikehire.co.uk07764 225 535located in town centre
