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Last updated:Today at 18:02
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Penzance (PNZ)

Penzance station, Wharf Road, Penzance, Cornwall, TR18 2LT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:45 - 19:30
  • Opening Hours Saturday: 06:15 - 18:10
  • Opening Hours Sunday: 08:45 - 17:30
Location

On platform 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 22:00
  • Information Services Opening Times Saturday: 06:00 - 22:00
  • Information Services Opening Times Sunday: 08:30 - 22:15

Staff Help Available

  • Staff Help Available Monday to Friday: 04:50 - 01:45
  • Staff Help Available Saturday: 05:00 - 01:45
  • Staff Help Available Sunday: 07:00 - 22:00

Meeting point: Passenger assistance office on Platform 3

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Yes

CCTV at the Station

Yes

Tourist Information

Yes

Tourist information office is opposite the station entrance.

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step Free Category A station - This station has step free access to the platforms. For a video tour of the station visit: https://www.youtube.com/watch?v=meVkZP_vvWA

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms

Yes

Seating area

No

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.

Accessible spaces

Not Specified

Accessible car park equipment

Penzance Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:50 - 01:45
  • Staff help available Saturday: 05:00 - 01:45
  • Staff help available Sunday: 07:00 - 22:00

Meeting point: Passenger assistance office on Platform 3

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

No

Showers

Yes

Waiting Rooms

Yes

Seating Area

No

First Class Lounge

  • First Class Lounge Monday to Friday: 07:30 - 22:00
  • First Class Lounge Saturday: 07:30 - 15:30
  • First Class Lounge Sunday: 19:45 - 21:15

The lounge is open for Night Riviera Sleeper customers only:

Monday to Friday - 1750 to 2200

Sunday - 1945 to 2115

This lounge is available for passengers who have booked berths for the Night Riviera service. There are also showers available for customers who have booked berths on the Night Riviera train.

Summer Prices 1st April to 30th September

Spaces

90 spaces

Impaired mobility set down/pick up points available

Yes

No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £9.00
  • Rate on Saturday £6.30
  • Rate on Sunday £6.30
  • Rate per week £45.00
  • Rate per month £60.00
  • Rate per 3 months £163.00
  • Rate per year £465.00

Winter Prices 1st October to 31st March

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

90 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £4.60
  • Rate per day £6.50
  • Rate on Saturday £4.60
  • Rate on Sunday £4.60
  • Rate per week £32.50
  • Rate per month £60.00
  • Rate per 3 months £163.00
  • Rate per year £465.00

Refreshment Facilities

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Connect to "GWR Free Station WiFi"

Post Boxes

Yes

Bicycle Storage

Spaces

15 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Penzance Bike Hirepenzancebikehire.co.uk07764 225 535located in town centre

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