Rye House (RYH)

Managed by Greater Anglia 

 
Rye House station
Rye Road
Hoddesdon
Essex
EN11 0EG
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Rye House

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Station Message: Alert!

From Sunday 14th June 2020, in response to the demand for our ticket offices and to the current coronavirus outbreak, this ticket office has been temporarily closed.

The platform remains open and services will continue to call here. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location
Platform
Storage spaces
8
Storage CCTV
No
Car Park
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 13:00
Saturday 07:45 - 14:30
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards validators
Yes

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:15 - 13:00
Saturday 07:45 - 14:30
Sunday Closed
 
Passenger Information Systems
Departure screens
Customer help points
Yes

On each platform

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at bus stop on Old Highway

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. 

Staff help available opening times
Monday - Friday 06:15 - 13:00
Saturday 07:45 - 14:30

Mon - Fri 06:15-1300 Sat 07:45-14:30

Ramp for train access
No
Step free access note

Step free access on the London bound platform only. 

This station is categorised as a B3 station based on ORR classification of step free access. 

Wheelchairs available
No

Station Map

 
Station plan

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