Last updated:Yesterday at 17:15
Train companies affected:South Western Railway
Rye House (RYH)
Rye House station, Rye Road, Hoddesdon, Essex, EN11 0EG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 13:00
- Opening Hours Saturday: 07:45 - 14:30
- Opening Hours Sunday: No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 13:00
- Information Services Opening Times Saturday: 07:45 - 14:30
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:15 - 13:00
- Staff Help Available Saturday: 07:45 - 14:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
On each platform
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has step free access to London bound platform only.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 13:30
- Waiting rooms Saturday: 07:30 - 15:00
- Waiting rooms Sunday: 09:00 - 16:00
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:15 - 13:00
- Staff help available Saturday: 07:45 - 14:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points and Meeting Point
Yes
On each platform
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 13:30
- Waiting Rooms Saturday: 07:30 - 15:00
- Waiting Rooms Sunday: 09:00 - 16:00
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Platform
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at bus stop on Old Highway
