Shelford (Cambs) (SED)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities Platform 1
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shelford (Cambs)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- By entrance
- Storage spaces
- 6
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
local bus services
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 10:30
Saturday - Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 10:30
Saturday Closed
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
On each platform
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
-
Replacement transport stopoutside station entranceby level crossing
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards
- Public Wi-Fi
- Yes
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 1
- Waiting rooms opening hours
-
Monday - Friday 06:00 - 10:30
Saturday - Sunday Closed
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
- Staff help available opening times
-
Monday - Friday 06:00 - 10:30
Mon - Fri 06.00 – 10.30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to both platforms via Station Road Level crossing approximately 50 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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