Last updated:Today at 00:51
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Shelford (Cambs) (SED)
Shelford station, Station Road, Shelford, Cambridgeshire, CB22 5LR
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 10:30
- Opening Hours Saturday to Sunday: No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 10:30
- Information Services Opening Times Saturday: No
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 10:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
On each platform
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
CCTV at the Station
No
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to both platforms via Station Road Level crossing approximately 50 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 10:30
- Waiting rooms Saturday to Sunday: No
Closed until further notice
Platform 1
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 10:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points and Meeting Point
Yes
On each platform
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 10:30
- Waiting Rooms Saturday to Sunday: No
Closed until further notice
Platform 1
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
6 spaces
Type of Storage
Stands
Location
By entrance
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stopoutside station entranceby level crossing
local bus services
