Last updated:Today at 14:01
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Last updated:Today at 06:51
Train companies affected:National Rail
Shenfield (SNF)
Shenfield station, Hutton Road, Shenfield, Essex, CM15 8JD
The lifts are out of order between platforms 3 to 6 and the station underpass at Shenfield station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 20:00
- Opening Hours,Saturday: 06:10 - 20:00
- Opening Hours,Sunday: 07:10 - 20:10
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Sunday & Public Holidays: Available
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
Customer Help Points
Yes
Help point available in ticket hall
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Ticket barriers and gates
Available
Shenfield station has Secure Station Acreditation
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Located on Platform 3
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There is a staff operated wide aisle gate that less than 0.9m wide
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Shenfield Car Park 1
30 spaces
Shenfield Car Park 2
Not Specified
Accessible car park equipment
Shenfield Car Park 1
Shenfield Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Sunday & Public Holidays: Available
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
Customer Help Points
Yes
Help point available in ticket hall
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
Accessible Toilets
Available
Located on Platform 3
Baby Changing
Available
Waiting Rooms
Available
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
442 spaces
Accessible spaces
30 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £12.70
- Rate per day £12.70
- Rate on Saturday £7.60
- Rate on Sunday £7.60
- Rate per week £51.02
- Rate per month £210.00
- Rate per 3 months £605.00
- Rate per year £2120.00
Notes
£11.95 Weekend fare (from 1000 Friday - 0400 Monday)
£89.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
37 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £2680.00
ATM
Available
Cash machine is located in the booking hall.
Located on concourse
Refreshment Facilities
Available
Vending machines
Shops
Available
News agent Passport Photo Booth
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Spaces
112 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt unless otherwise indicated.
Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map
