Last updated:Today at 05:23
Train companies affected:South Western Railway
Shenfield (SNF)
Shenfield station, Hutton Road, Shenfield, Essex, CM15 8JD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 20:00
- Opening Hours Saturday: 06:10 - 20:00
- Opening Hours Sunday: 07:10 - 20:10
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday & Public Holidays: Yes
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
Customer Help Points
Yes
Help point available in ticket hall
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Ticket barriers and gates
Yes
Shenfield station has Secure Station Acreditation
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Shenfield Car Park 1
14 spaces
Shenfield Car Park 2
Not Specified
Accessible car park equipment
Shenfield Car Park 1
Shenfield Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Sunday & Public Holidays: Yes
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
Customer Help Points and Meeting Point
Yes
Help point available in ticket hall
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
444 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £11.00
- Rate on Saturday £6.00
- Rate on Sunday £6.00
- Rate per week £45.00
- Rate per month £186.00
- Rate per 3 months £531.00
- Rate per year £1859.00
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
39 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £2350.00
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Vending machines
Shops
Yes
News agent Passport Photo Booth
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
112 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt unless otherwise indicated.
Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map
