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Last updated:Today at 00:46
Train companies affected:South Western Railway

Shenfield (SNF)

Shenfield station, Hutton Road, Shenfield, Essex, CM15 8JD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:00
  • Opening Hours Saturday: 06:10 - 20:00
  • Opening Hours Sunday: 07:10 - 20:10
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday & Public Holidays: Yes

Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended

Customer Help Points

Yes

Help point available in ticket hall

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on relevant platform.

Ticket barriers and gates

Yes

Shenfield station has Secure Station Acreditation

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Shenfield Car Park 1

14 spaces

Shenfield Car Park 2

Not Specified

Accessible car park equipment

Shenfield Car Park 1

Shenfield Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday & Public Holidays: Yes

Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended

Customer Help Points and Meeting Point

Yes

Help point available in ticket hall

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

444 spaces

Accessible spaces

14 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £11.70
  • Rate per day £11.70
  • Rate on Saturday £7.00
  • Rate on Sunday £7.00
  • Rate per week £47.00
  • Rate per month £195.00
  • Rate per 3 months £558.00
  • Rate per year £1952.00
Notes

£11.00 Weekend fare (from 1000 Friday - 0400 Monday)

£81.90 Flexi ticket

Premium Bay

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

39 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per year £2468.00

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Vending machines

Shops

Yes

News agent Passport Photo Booth

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Spaces

112 spaces

Type of Storage

Stands

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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