Shenfield (SNF)

Managed by Greater Anglia 

 
Shenfield station
Hutton Road
Shenfield
Essex
CM15 8JD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Vending machines

  • ATM machine

    ATM machine Located on concourse

  • Toilets

    Toilets The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

    Shops News agent Passport Photo Booth
 
 

Shenfield

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Route planning around the station including maps and platforms

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Station Message: Alert!

The lift from the subway to Platforms 3 and 4 is out of order until further notice at this Station.
Engineers are working to resolve this problem as soon as possible. Please see station staff for assistance.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
112
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
472  with 24 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£11.00
Saturday rate
£6.00
Sunday rate
£6.00
Weekly rate
£45.00
Monthly rate
£186.00
3 Monthly rate
£531.00
Annual rate
£1859.00
CCTV Coverage
Yes
Car Park
Premium Bay
Operator
National Car Parks Ltd
Phone number
0845 050 7080
Opening hours
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
100
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Annual rate
£2350.00
CCTV Coverage
Yes
Onward travel information

Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 07:10 - 20:10
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Help point available in ticket hall

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
Yes

- 

CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop outside the station entrance

Facilities

 
ATM Machine
Yes
Located on concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes
Vending machines
Shops
Yes
Type of shops available
News agent Passport Photo Booth
Toilets
Yes
Toilets Location
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Staff help available opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:10 - 20:00
Sunday 07:10 - 20:10

This station has a 24h supervisor and can provide help outside ticket office opening hours

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on relevant platform.

Wheelchairs available
No

Station Map

 
Station plan

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