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Last updated:Today at 22:42
Train companies affected:London Overground

Southend Central (SOC)

Southend Central station, Clifftown Road, Southend-on-Sea, Essex, SS1 1AB

No assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:45 - 18:45
  • Opening Hours,Saturday: 06:30 - 21:00
  • Opening Hours,Sunday: 07:30 - 19:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:45 - 18:45
  • Information Services Opening Times,Saturday: 06:30 - 21:00
  • Information Services Opening Times,Sunday: 07:30 - 19:00

Staff Help Available

  • Staff Help Available,Monday to Friday: 07:00 - 21:00

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday, Sunday, Public Holidays: 09:00 - 16:00

Christmas Day & Boxing Day: Closed

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 08:00 - 20:00
  • Lost Property,Saturday to Sunday: 09:00 - 16:00
  • Lost Property,Public Holidays: 09:00 - 16:00

CCTV at the Station

Yes

Tourist Information

Available

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

The station has no step-free access to any platform.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Platforms 3/4 concourse. This can be accessed using a radar key.

Waiting rooms

Available

Closed until further notice

Platforms 3/4 concourse

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Outside station entrance on Clifftown Road

Accessible spaces

2 spaces

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 07:00 - 21:00
Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on the Platforms 3 & 4 Concourse.

The National key toilets are located on the Platforms 3/4 Concourse; these toilets are operated by a RADAR key.

Accessible Toilets

Available

Platforms 3/4 concourse. This can be accessed using a radar key.

Baby Changing

Available

Waiting Rooms

Available

Closed until further notice

Platforms 3/4 concourse

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

138 spaces

Accessible spaces

2 spaces

Impaired mobility set down/pick up points available

Available

Outside station entrance on Clifftown Road

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £7.60
  • Rate per month £113.00
  • Rate per year £1191.00

Notes

Please note that the off peak parking rate commences after 10:00, Mondays to Fridays

ATM

Available

Main Booking Hall and in the Public Square outside the station from the Platform 3 and 4 exit.

Refreshment Facilities

Available

Shops

Available

Public Telephones

Yes

Public Wi-Fi

Available

Post Boxes

Available

Bicycle Storage

Spaces

17 spaces

Type of Storage

Stands

Location

Outside platforms 1/2 & on platform 3/4 concourse

Sheltered

Yes

CCTV

Yes

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