Last updated:Today at 10:45
Train companies affected:South Western Railway
Southend Central (SOC)
Southend Central station, Clifftown Road, Southend-on-Sea, Essex, SS1 1AB
No assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 18:45
- Opening Hours Saturday: 06:30 - 21:00
- Opening Hours Sunday: 07:30 - 19:00
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 22:00
- Information Services Opening Times Saturday: 06:15 - 22:00
- Information Services Opening Times Sunday: 07:15 - 22:00
Staff Help Available
- Staff Help Available Monday to Friday: 07:00 - 21:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Christmas Day & Boxing Day: Closed
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Tourist Information
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
The station has no step-free access to any platform.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platforms 3/4 concourse. This can be accessed using a radar key.
Waiting rooms
Yes
Closed until further notice
Platforms 3/4 concourse
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside station entrance on Clifftown Road
Accessible spaces
2 spaces
Staff Help
Staff help available
- Staff help available Monday to Friday: 07:00 - 21:00
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on the Platforms 3 & 4 Concourse.
The National key toilets are located on the Platforms 3/4 Concourse; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Platforms 3/4 concourse. This can be accessed using a radar key.
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice
Platforms 3/4 concourse
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
138 spaces
Accessible spaces
2 spaces
Impaired mobility set down/pick up points available
Yes
Outside station entrance on Clifftown Road
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £7.60
- Rate per month £113.00
- Rate per year £1191.00
Notes
Please note that the off peak parking rate commences after 10:00, Mondays to Fridays
ATM
Yes
Main Booking Hall and in the Public Square outside the station from the Platform 3 and 4 exit.
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
17 spaces
Type of Storage
Stands
Location
Outside platforms 1/2 & on platform 3/4 concourse
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
Bus stops on Clifftown Road near The Last Public House
No - but taxis are available in the town centre
Information to plan your onward journey is available in a printable format here
Southend Airport - Trains available from Southend Victoria to Southend Airport station.
