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Last updated:Today at 18:02
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Southend Central (SOC)

Southend Central station, Clifftown Road, Southend-on-Sea, Essex, SS1 1AB

No assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 18:45
  • Opening Hours Saturday: 06:30 - 21:00
  • Opening Hours Sunday: 07:30 - 19:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:45 - 18:45
  • Information Services Opening Times Saturday: 06:30 - 21:00
  • Information Services Opening Times Sunday: 07:30 - 19:00

Staff Help Available

  • Staff Help Available Monday to Friday: 07:00 - 21:00

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday, Sunday, Public Holidays: 09:00 - 16:00

Christmas Day & Boxing Day: Closed

0345 744 4422 (option 3, followed by option 3)

[email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

CCTV at the Station

Yes

Tourist Information

Yes

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

The station has no step-free access to any platform.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platforms 3/4 concourse. This can be accessed using a radar key.

Waiting rooms

Yes

Closed until further notice

Platforms 3/4 concourse

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Outside station entrance on Clifftown Road

Accessible spaces

2 spaces

Staff Help

Staff help available
  • Staff help available Monday to Friday: 07:00 - 21:00
Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on the Platforms 3 & 4 Concourse.

The National key toilets are located on the Platforms 3/4 Concourse; these toilets are operated by a RADAR key.

Accessible Toilets

Yes

Platforms 3/4 concourse. This can be accessed using a radar key.

Baby Changing

Yes

Waiting Rooms

Yes

Closed until further notice

Platforms 3/4 concourse

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

138 spaces

Accessible spaces

2 spaces

Impaired mobility set down/pick up points available

Yes

Outside station entrance on Clifftown Road

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £7.60
  • Rate per month £113.00
  • Rate per year £1191.00

Notes

Please note that the off peak parking rate commences after 10:00, Mondays to Fridays

ATM

Yes

Main Booking Hall and in the Public Square outside the station from the Platform 3 and 4 exit.

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

17 spaces

Type of Storage

Stands

Location

Outside platforms 1/2 & on platform 3/4 concourse

Sheltered

Yes

CCTV

Yes

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