Strawberry Hill (STW)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Platform 2 - Currently being refurbished
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Trolleys
-
Refreshments
Note Coffee shop on Platform 2 selling hot/cold drinks and snacks.
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ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Strawberry Hill
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
-
Booking hall
- Storage spaces
- 16
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
There is a taxi office on platform 2.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:15 - 13:00
Saturday 08:00 - 14:45
Sunday 09:30 - 13:00
- Location
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Platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Strawberry Hill ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 06:15 - 13:00
Saturday 08:00 - 14:45
Sunday 09:30 - 13:00
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Strawberry Hill.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
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Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University)
To Teddington: Waldegrave Road bus stop SN (outside St Marys University)
This is for services between Teddington and Twickenham ONLY
For through services to and from Shepperton from/to Twickenham - next to level crossing
Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Strawberry Hill station
- Refreshment facilities
- Yes
-
Coffee shop on Platform 2 selling hot/cold drinks and snacks.
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 2 - Currently being refurbished
- Waiting rooms opening hours
-
Monday - Sunday Closed
Currently closed for refurbishment
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
- Wheelchairs available
- No
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