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Strawberry Hill (STW)

Strawberry Hill station, Wellesley Road, Twickenham, Greater London, TW2 5SQ

The ticket office at Strawberry Hill will be closed on Saturday 22 and Sunday 23 June 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 13:00
  • Opening Hours Saturday: 08:00 - 14:45
  • Opening Hours Sunday: 09:30 - 13:00
Location

Platform 1

London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Strawberry Hill ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:15 - 13:00
  • Information Services Opening Times Saturday: 08:00 - 14:45
  • Information Services Opening Times Sunday: 09:30 - 13:00

Staff Help Available

No

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Strawberry Hill.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

N/A

Waiting rooms
  • Waiting rooms Monday to Sunday: No

Platform 2 - Currently being refurbished.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

No

N/A

Accessible Toilets

No

N/A

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Sunday: No

Platform 2 - Currently being refurbished.

Seating Area

Yes

Refreshment Facilities

Yes

Coffee shop on Platform 2 selling hot/cold drinks and snacks.

Pay Phones

Yes

Public Wi-Fi

Yes

Find WiFi Hotspots around Strawberry Hill station

Post Boxes

Yes

Bicycle Storage

Spaces

16 spaces

Type of Storage

Stands

Location

Booking hall

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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