Last updated:Today at 20:51
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Strawberry Hill (STW)
Strawberry Hill station, Wellesley Road, Twickenham, Greater London, TW2 5SQ
The ticket office at Strawberry Hill will be closed on Sunday 6 October 2024.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 13:00
- Opening Hours Saturday: 08:00 - 14:45
- Opening Hours Sunday: 09:30 - 13:00
Location
A Ticket Vending Machine with a video help link is located on platform 1.
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Strawberry Hill ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from information point
Customer Information
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 13:00
- Information Services Opening Times Saturday: 08:00 - 14:45
- Information Services Opening Times Sunday: 09:30 - 13:00
Staff Help Available
No
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Strawberry Hill.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
- Waiting rooms Monday to Sunday: No
Platform 2 - Currently being refurbished.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Sunday: No
Platform 2 - Currently being refurbished.
Seating Area
Yes
Refreshment Facilities
Yes
Coffee shop on Platform 2 selling hot/cold drinks and snacks.
Pay Phones
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Strawberry Hill station
Post Boxes
Yes
Bicycle Storage
Spaces
16 spaces
Type of Storage
Stands
Location
Booking hall
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University)
To Teddington: Waldegrave Road bus stop SN (outside St Marys University)
This is for services between Teddington and Twickenham ONLY
For through services to and from Shepperton from/to Twickenham - next to level crossing
Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance
There is a taxi office on platform 2.
Information to plan your onward journey is available in a printable format here
